Geeezzzz dude! A few posts in and you were already wanting to start crap. Can just imagine how your childhood was. I'm usually at least 5 in before I have to head for the Midol, but I will try in the first few to give constructive answers.
Personally, I think I had a legit question that didn't require attitude from you. Let's see. Says here you're a service manager. And just how often do you or your techs go throwing parts at a problem and billing for them before verifying the customer really needs them?
Service manager... yea right.
