| Toshiba e-Studio 550 / GL 1020
Hi,
Well I'm new to these forums so this would be my first question and first post so please bare with me. I'm not a trained Copier engineer and am actually an IT Engineer but have been dragged onto an issue involving a Toshiba e-Studio 550 scanning issue.
The problem was originally something to do with the Scan Log reaching 999 entries and then the controller would crash and need to be re-formatted and then have the sofware re-installed. This has been done to death but now a different error has occured (to my knowledge..but then again it could be the same error).
Basically the copier is on a Windows 2003 Network using the Scan to File function and it is then scanning to individual folders on multiple client PC's. This has been working flawlessly until recently where in the scan log whenever a scan is sent we get the following log:
"Failed in converting image file format"
I've seached as much as I can for the error and just can't seem to find much so I found these forums during my searches and a lot of you seem a lot more knowledgeable with these machines than I so I would appreciate any help you can offer me.
Thank You
Tom |