About a year ago I got called to a lawyers office on a Bizhub 421 saying they couldn't get the toner loaded into the machine correctly. Common issue with this model, as the collar on the toner tray can become misaligned with the tray and the bottle won't fit 100% in it.
As I'm walking in to the customers office, I look at the receptionist and say I'm here to repair the copier, at that exact moment, I look over her shoulder and see the lawyer put the bottle in, close the two doors as best as he can, hold them in place, pick his foot up and KICK THE DOOR AS HARD AS HE CAN to get it to hopefully close. I heard the worst sound in the world as he Bruce Lee'd this damn machine. I walked up to him, said "Why?" and pulled the toner doors apart, pulled the bottle out, aligned the now broken collar and just sighed. This guy looks at me and goes "Well they should tell us about that!". Without missing a beat, I grabbed the box the toner came in and showed him the 6 pictures on the side of the box that distinctly warn the user about this.
He broke the toner tray, toner latches,the toner supply system, motors and OACB with that kick. And I charged him $1,000 to fix it, even though they were on contract and collected the check myself.
Bookmarks