Originally Posted by
padedwalls
Ok quick talk with another tech has lead me to believe this to be an underlying High Voltage issue... as already stated here. Tech said he had high voltage replace resolve the issue on an "all developer deplete issue.. not just one". I'm just shocked at the number of machines you have exhibiting issue with just cyan! I think this is why techs on this site are curious as to why you have so many with identical issue... a something has to be common perception???
That above now being covered, as for my ''shutter" comment, I now recall the discussion in training with trainer. The trap between hopper & drum unit may not fully slide open when tech replaces drum unit! I don't want that to be confused with bottle to hopper ''trap", though I'm sure that can be faulty, or can be caused to be faulty, due to customer forcing improper toner into slot ... I was told in training that the bottles can be forcibly installed into improper slot by customer. Which in turn can damage bottle to hopper "trap" (exchange). If that happens & never gets reported to technician that customer did indeed do so "accidentally" (but removed), you'd be chasing your tail never knowing. Sorry for any confusion I caused as to what the customer can induce...
Good luck with machines.... still rather confused as to why so many cyan affected..
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