[prntrfxr]

I decided to send an estimate both ways and let the customer decide. If I replace it unnecessarily, it was his decision. If I dont and it comes back to haunt me, it was his decision. Ultimate blame is on HIM...I like that. Enpowers the customer and he feels good about getting to decide. I feel good cause I dont take the heat either way. WIN WIN ...wish they were all like that. Thanks for the advise blackcat. I did the same when it was a field tech situation. When it gets shipped to you though its a little dicey cause you never get to talk to the person that saw the problem and you often dont see the conditions that created the error in the first place.