| If only operators had a black box nailed to the back of their heads, then you could off load the data...."Ahhh, that's why". Till then it's a gamble if it's corrupt documents, host parallel port, network card/switch, signal cable or even an operator who wants it to fail so they don't have to work (yes I've been there). Then again maybe it is the formatter.
In the past I was (on an earlier model) lucky to be able to physically swap machines onsite and follow developments. It is a good thing to let the customer be a part of the choices as already said. In such situations I have put it to the customer "we can resolve this two ways; money, or time and patience"
I remember when a similar intermittant formatter error was invesigated on another brand. Turns out the cause was a boss who occasionally visited this site with his laptop. Simple in hindsight, but no one knew he had an identical IP for a different brand printer which he used at home. His clever teenage son did this for him to save him time not to change default printers. Turns out that a document formatted for duplexing apparently caused a formatter error. When my co-worker found this I believe I shed an internal organ bleeding with expletives. |