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  1. #1
    Field Supervisor 500+ Posts
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    Interesting problem with Google Chrome and it's solution.


    Have a customer who has a lanier MPC2003. Prior they had a LD620c (mpc2001). They have been complaining for the past year that they occasionally send print jobs, data light flashes briefly and nothing comes out. They are using access codes, so I have assumed that was always the problem of sorts. Sales sold them the MPC2003 only to find it does the same thing. Myself and several other techs have tackled this problem to no avail. I got lucky last week and it happened in front of me. Customer was printing from some cloud program using Chrome. I had them sign me in on my laptop to the site using chrome, it printed normally. Their pc's would not.

    Here is the solution. When you hit the link to download chrome from google, you get the 32 bit version. The 64 bit version can be found lower in a hyperlink. Every one of their computers had the 32 bit version. I uninstalled the 32 bit on one pc, Ran ccleaner for the registry and loaded the 64 bit chrome. IT WORKED AS EXPECTED. Finally got these people off my @ss. HOORAY

  2. #2
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    Re: Interesting problem with Google Chrome and it's solution.

    Way to go! And thanks for the info..

  3. #3
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: Interesting problem with Google Chrome and it's solution.

    I got no like/thanks button......

    Thanks for the heads up.
    Inauguration to the "AI cancel-culture" fraternity 1997...
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  4. #4
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Interesting problem with Google Chrome and it's solution.

    Just be careful with the 64-bit version of any browser as not all extensions and plugins will work with it. The Chrome model is a little better at managing the platform difference, but there's still not 100% compatibility with everything.

  5. #5
    Master Of The Obvious 10,000+ Posts
    Interesting problem with Google Chrome and it's solution.

    blackcat4866's Avatar
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    Re: Interesting problem with Google Chrome and it's solution.

    Congratulations and thanks for sharing. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 1,000+ Posts
    Interesting problem with Google Chrome and it's solution.

    habik's Avatar
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    Re: Interesting problem with Google Chrome and it's solution.

    Nice one and thanks for sharing!


    Sent from my iDon't believe in marketing device using Tapatalk
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    Firmwares HERE

  7. #7
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    Lightbulb Re: Interesting problem with Google Chrome and it's solution.

    interesting find.

    We see a fair few issues with printing from web pages where the MFD's just light up and then do nothing. Quit often getting them to save to desktop then print and it will work. some Manufacturers have brought out firmware updates to help with this as more and more of customers documents and data is only accessible through a web browser.

    thanks again

  8. #8
    Service Manager 1,000+ Posts
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    Re: Interesting problem with Google Chrome and it's solution.

    Quote Originally Posted by tonerhead View Post

    Have a customer who has a lanier MPC2003. Prior they had a LD620c (mpc2001). They have been complaining for the past year that they occasionally send print jobs, data light flashes briefly and nothing comes out. They are using access codes, so I have assumed that was always the problem of sorts. Sales sold them the MPC2003 only to find it does the same thing. Myself and several other techs have tackled this problem to no avail. I got lucky last week and it happened in front of me. Customer was printing from some cloud program using Chrome. I had them sign me in on my laptop to the site using chrome, it printed normally. Their pc's would not.

    Here is the solution. When you hit the link to download chrome from google, you get the 32 bit version. The 64 bit version can be found lower in a hyperlink. Every one of their computers had the 32 bit version. I uninstalled the 32 bit on one pc, Ran ccleaner for the registry and loaded the 64 bit chrome. IT WORKED AS EXPECTED. Finally got these people off my @ss. HOORAY
    It seems as if Chrome is a Weird@$$ Piece of $h!t !!!....Why?...I have noticed when my boss used Chrome (he dearly loves it!), it would *spawn* an individual EXE process for EACH TAB that was opened/created! (something to do with sandboxing and protecting memory....ho hum....)...and considering that he was using Win 7 X64 with only 2 GB of hard RAM, it was having to page a good bit of info to Virtual Ram!...I *fixed* that by adding 2 more GB of hard RAM so he now has 4 GB total and it runs flawlessly!

    I don't use Chrome and don't think I ever will!....I Like My Firefox!!!



  9. #9
    Senior Tech 100+ Posts
    Interesting problem with Google Chrome and it's solution.

    ApeosMan's Avatar
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    Re: Interesting problem with Google Chrome and it's solution.

    I've had issues printing from all web browsers, nothing is perfect I suppose. The Chrome print dialog menu annoys me, because sometimes if a user selects colour, it doesn't print in colour etc. I always tell the user to double check all settings via the 'Print using system dialog' menu.

    Thanks for the info about Chrome!

  10. #10
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    Re: Interesting problem with Google Chrome and it's solution.

    Quote Originally Posted by qbert69 View Post
    It seems as if Chrome is a Weird@$$ Piece of $h!t !!!....Why?...I have noticed when my boss used Chrome (he dearly loves it!), it would *spawn* an individual EXE process for EACH TAB that was opened/created! (something to do with sandboxing and protecting memory....ho hum....)...and considering that he was using Win 7 X64 with only 2 GB of hard RAM, it was having to page a good bit of info to Virtual Ram!...I *fixed* that by adding 2 more GB of hard RAM so he now has 4 GB total and it runs flawlessly!

    I don't use Chrome and don't think I ever will!....I Like My Firefox!!!


    Your boss had only 2Gb of Ram - its the year 2015 man !! even my very antiquated laptop has 4Gb !

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