| Ensure the following:
1. Default gate way is correct
2. DNS is correct ( at a work station do an "ipconfig /all" enter all DNS addresses it displays + point DNS to the gateway)
3. SMTP is correct
4. Scan to Email is enabled
5. Machine has a valid Email address Both machine address and key op address( make them the same )
6. If the SMTP requires authentication, enter the authentication information under the POP setting and set to POP before SMTP
If all of the above is correct and the address you are trying to send to is good, it should scan without issues. Provided of course there are not other things like firewalls and network rights restricting the copier. |