If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
hello
we have an mxc402sc doing the same thing
depleted all deveolper thanksgiving in cyan development unit only
no codes
now they call back stating light cyan again
unit is not depleted
swapped drums, still no cyan image
did you get this resolved?
paul
No, not yet I'm going back to check the ITB I don't see that there is any other thing wrong , I'm hoping that is the problem.
Check Parts manual Sec 38 Items 8, 9, 10
Transfer PWB spring A B and C
just to be clear when you say you change out the "drum" you are replacing the whole pcu right? because it comes as a whole on that model. 'mx-c40nrs'. Interested in this fix, let us know what you come up with.
I wound up replacing the whole ITB and problem solved THANKS
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