You need to send a little "gunfire" in the IT dept. direction. I assume scanning was working prior to Windows 10. What do you mean he didn't do anything!!!!
Are you scanning to Computer name or IP address??
In "Command Prompt" Run NET CONFIG WORKSTATION
Then you can see what LOGIN that computer is using. The password should be good.
Win 10 has both a LOCAL LOGIN or CLOUD LOGIN.
Again you should have customer bill their IT for any labor charges.
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