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  1. #11
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: SC 637-01 on a MPC 4504

    I also had this one on a new mp c306sp. SC637-01 appears arbitrary if one tries color calibration, printer configpage printout etc...
    My colleagues from showroom had to test installed MyQ soluition on the machine.
    In the meantime, the new machine should be preinstalled in the workshop for another customer. I have uninstalled the app an d the problems began.
    What I've tried: 1. HDD format all, 2. Add book init all, 3. FW package with each FW file in romdata update, 4. Cheetah system SOP update, 5. LegacyUI and App updates of SOP, 6. Memory clear SP-5-801-*** without SP-5-801-001 and SP-5-801-002!!!), 7. SP-5-761-001 Cheetah restore the defaults.. but no luck. The solution was a SP-5-801-001. Nice work to enter non defaults to the machine from birth cert

  2. #12
    Service Manager 1,000+ Posts
    SC 637-01 on a MPC 4504

    Lagonda's Avatar
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    Re: SC 637-01 on a MPC 4504

    We've just had this on one of our showroom copiers as well. Once again the IT numpties installed trial solutions on a machine then when they removed it didn't set everything back to factory standard.
    With the help of the wizards at NTS we tried these setting which seems to have done the trick.

    Check User Tools > System Settings:
    1. User Authentication Management > set to "OFF"
    2. Machine action when limit is reached > set to "Allow Continue Use"
    3. Enhanced Print Volume Use Limitation > Tracking Permission & Stop Printing > set to "OFF"
    4. Auto Delete User in Address Book > set to "OFF"
    5. SP-5-401-230 > set to Initial (00H)


    Edit.. forgot to say didn't have to reformat HDD or wipe NVRAM so didn't have to spend hours re-entering the birth cert info. and end up with a confused copier.
    At least 50% of IT is a solution looking for a problem.

  3. #13
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: SC 637-01 on a MPC 4504

    My theroy is the removal of the software solution via DRS corrupts the machines Java SDK.
    I fixed it in the end by re-installing the software solution then disabling and removing it manually from the WIM.

    This came about after spending hours of trying various things (some mentioned above).
    The only thing I didn't do was a memory all clear as it can cause far more problems than it solves in my experience
    .
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

  4. #14
    Senior Tech 100+ Posts Qball's Avatar
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    Re: SC 637-01 on a MPC 4504

    Quote Originally Posted by Lagonda View Post
    We've just had this on one of our showroom copiers as well. Once again the IT numpties installed trial solutions on a machine then when they removed it didn't set everything back to factory standard.
    With the help of the wizards at NTS we tried these setting which seems to have done the trick.

    Check User Tools > System Settings:
    1. User Authentication Management > set to "OFF"
    2. Machine action when limit is reached > set to "Allow Continue Use"
    3. Enhanced Print Volume Use Limitation > Tracking Permission & Stop Printing > set to "OFF"
    4. Auto Delete User in Address Book > set to "OFF"
    5. SP-5-401-230 > set to Initial (00H)


    Edit.. forgot to say didn't have to reformat HDD or wipe NVRAM so didn't have to spend hours re-entering the birth cert info. and end up with a confused copier.
    I just performed these steps on our MP 6503 that had PaperCut removed and it resolved the SC 637s we were getting. Thanks for the great info!

  5. #15
    Service Manager 1,000+ Posts
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    Re: SC 637-01 on a MPC 4504

    Tried this today, seems ok, could not test for long as I wanted to get home.

  6. #16
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    Re: SC 637-01 on a MPC 4504

    Quote Originally Posted by Nodak_Goalie1 View Post
    Anyone figure this out yet? I've got a customer with a MP C5502 that had put papercut on and when they disconnected their card reader the SC637 showed up. Only thing i could find on a 637 was this thread. Called my regional Ricoh tech support rep and its all he could find. Then I searched the knowledge base and nothing came up for the 5502 but when I remembered this thread was for the 4504 I searched that and came up with this.

    [User Tools -> ([Machine Features]) -> [System settings] -> [Administrator Tools] -> [Enhanced Print Volume Use Limitation] -> [Tracking Permission] to OFF

    seems to be working. wish i would've found this earlier. would've saved me 8 hours at the machine.

    steps I had taken
    -Upgraded FW
    -Upgraded Java
    -Reformatted the HDD
    -Ran all5801's until I finally did a clear all
    -waited for Ricoh tech support to call me back last week (HA! yeah right)


    THANK YOU !!!!

    Need to have admin auth enabled with password to be able to disable the above setting
    Last edited by Daren; 01-20-2020 at 12:36 PM. Reason: Additional info

  7. #17
    Service Manager 1,000+ Posts Polarbear's Avatar
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    Re: SC 637-01 on a MPC 4504

    Just want to thank all involved in this thread!

    Had the same symptoms on an IM2702 today - and guess what? No info anywhere from Ricoh!

    Found this thread and switched off the tracking as advised, and the machine is running like new!

    Thank you thank you one and all!
    Press the GREEN button!!

  8. #18
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    Re: SC 637-01 on a MPC 4504

    Quote Originally Posted by Roger67 View Post
    Hi Folks,

    after installation and then de-installation of a INEPRO Software on a MPC 4504 i get a SC637-01.

    I format the HDD,and cleared all Datas ( 5-801-4 ....- ).

    I changed also the RAM and give him the latest FW.

    Any Ideas '

    Thanks
    Roger




    Follow the link... to fixed the problem easy.


    https://youtu.be/q3LYK4-9cZU

  9. #19
    Retired 10,000+ Posts
    SC 637-01 on a MPC 4504

    slimslob's Avatar
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    Re: SC 637-01 on a MPC 4504

    Quote Originally Posted by Cham View Post
    Follow the link... to fixed the problem easy.


    https://youtu.be/q3LYK4-9cZU
    4 years 9 months late and all you can add is a useless YouTube video? And you don't even know how to properly a video.

    Go away grave robber.

  10. #20
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    Wink Re: SC 637-01 on a MPC 4504

    MPC5504ex. This helped. Many thanks.

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