This also reminds me of a time about a decade ago when we still had lots of standalone faxes out, and there was a very popular HP MFP on the market, and I had more than a few calls about faxes not being recieved from particular senders, and when we followed up and asked them to confirm the sender's unit, it was always that model.
Anyway, My wholesaler was good enough to let me swap a fax board with them, and i returned to the customer to install, while being pretty sure it wouldn't resolve the issue- and I was right.
I proved the fact to them, by having several people send faxes, without issue. I also had the volme turned up, so we could here the fax signal. They were all the usual type, until this Government office was asked to try, and it was a very different,and strange signal that the machine just doesn't recognize I suppose. Why they don't have more complaints, I have no idea
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Thankfully , the customer is very reasonable and understands the situation now, and allowed me to leave their old smaller MFP connected for receiving faxes, and they'll just use the mp2553 for sending, which was the main thing they wanted it for - speed, duplex capability, ADF capacity, etc.
Thanks for all the suggestions, but I think this might be just one of those times that there may not be a solution
There are different/ special types of Phone cables? That's certainly something new for me too.
I mean, I know there are some really cheap quality (dollar store) ones, but I stay away from those
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