The first thing to do is find out exactly which color isn't right on exactly which electronic file, and get a copy of the electronic file.
I've had this conversation numerous times. The customer says: "This is not our color!!" So you say to everybody in the room: "Can I get a business card from everybody?" Then get a few samples of the letterhead and envelopes. Line up all your samples on the table. "So I've got 10 samples, and 7 different colors. Which is your color?" Eventually somebody produces an official electronic file with the official color. Take ColorPic to determine the exact CMYK/RGB color.
Now print the official electronic doc. Take your print and compare it to your Pantone Color Bridge. From that you can compare the RGB to the CMYK sample. Remember: displays are additive color RGB, prints are subtractive color CMYK. And they look very different. And professional press printing with ink has a much larger color gamut, and can produce many more colors than a CMYK printer. It's the bold, bright, neon colors that are furthest outside the printer's color gamut.
Once you know the exact CMYK/RGB color you can produce a Publisher document with the customer's exact color, and print it to prove that the printer is fully capable of producing the color (when the exact color is present in the electronic document).
Unless you've got a fiery and your monitor is properly calibrated you've got no chance of making an RGB monitor look like a CMYK print. =^..^=
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