MP 301 after updating does not configure network and blocks

[Guticopy]

Hi everyone
In MP 301, after updating all the firmware: network, scanner, systen copy, engine ... etc I can not change the IP of the machine from the panel: User Tools / System Settings / Interface Settings / Network, press on the screen the Network button the machine blocks, does not respond to any key, it must be turned off directly.
By WIM if it can be configured.
Update has not been good or maybe some, I do not know which of them
The same thing happened in 2 machines after upgrading.
Someone knows what has produced this and how to solve it.

[TonerMunkeh]

Unfortunately it sounds like you have installed the wrong firmware or not installed all firmware modules together and there is a conflict. Below is a list of all the newest firmware modules, compare them against what's on these machines and find out what is wrong / missing.

aics	aics	GEN ( all )	D6605780	Ver.00.20.00
Bank_POHNPEI1	Bank_1	GEN ( all )	D6615500A_bank1	Ver.01.010:02
Bank_POHNPEI2	Bank_2	GEN ( all )	D6615500A_bank2	Ver.01.010:02
browser			D6595780F	Ver.1.08.0
Engine		GEN ( all )	D1275770D	Ver.1.04:05
EXJS		GEN ( all )	D6595782E	Ver.1.18.00
Fax		GEN ( all )	D1275784M	Ver.10.00.00
Font EXP	Font EXP	GEN ( all )	D1275800	Ver.1.00
GWFCU3.5-7(WW)		GEN ( all )	D6555570L	Ver.09.00.00
Java VM v10 for eDC		GEN ( all )	D6405748A_edc	Ver.10.27.04
Java VM v10 UpdateTool		GEN ( all )	D6405748A_upd	Ver.10.27.04
Network Support		GEN ( all )	D1275791P	Ver.12.36.1
NetworkDocBox	NetworkDocBox	GEN ( all )	D1275792F	Ver.2.02
OpePanel	USA_ASI_KOR		D1271498C	Ver.1.04
OpePanel.EXP	EUR_CHN		D1271491P	Ver.1.24
Option Netware	Option Netware	GEN ( all )	D6595781	Ver.12.09
PCL		GEN ( all )	D1275795L	Ver.1.14
PCL Font	PCL Font	GEN ( all )	D6415758A	Ver.1.13
PDF		GEN ( all )	D1275798D	Ver.1.04
Printer		GEN ( all )	D1275793L	Ver.1.11
PS3	PS3	GEN ( all )	D1275797A	Ver.1.00
PS3 Font		GEN ( all )	D6415763A	Ver.1.11
RemoteFax		GEN ( all )	D1275785E	Ver.03.00.00
RPCS		GEN ( all )	D1275794C	Ver.3.12.24
Scanner		GEN ( all )	D1275786H	Ver.01.09
System/Copy		GEN ( all )	D1275780Y	Ver.3.24
Web Support		GEN ( all )	D1275787P	Ver.1.13
Web Uapl		GEN ( all )	D1275788F	Ver.1.05

[Guticopy]

Thanks for the info.
Problem solved. Indeed the blockade was caused by the lack of updating of one of the modules, specifically OpePpanel.
Updating all the modules except this, caused the problem of blocking the machine to be outdated and try to configure the network from the panel of the machine.

[Chimiscuilo123]

Thanks for the info.
Problem solved. Indeed the blockade was caused by the lack of updating of one of the modules, specifically OpePpanel.
Updating all the modules except this, caused the problem of blocking the machine to be outdated and try to configure the network from the panel of the machine.

some tutorial or something like to solve it I have the same problem with the ricoh mp 301 sp when pricenar the network button is blocked the computer

[sandmanmac]

some tutorial or something like to solve it I have the same problem with the ricoh mp 301 sp when pricenar the network button is blocked the computer

You just "quoted" the solution. There is a firmware conflict.
You need to update the F/W.
Obviously you're an end user, so you either need to contact a tech to do that, or download and run the FREE F/W update tool

[Chimiscuilo123]

You just "quoted" the solution. There is a firmware conflict.
You need to update the F/W.
Obviously you're an end user, so you either need to contact a tech to do that, or download and run the FREE F/W update tool

What happens is that in my city, there are no technicians, and the Ricoh application for firmware doesn't work via USB, only through the network. Since I can't connect to the network, I can't update it. The other option is through the SD card, but I don't have the firmware files.

[sandmanmac]

What happens is that in my city, there are no technicians, and the Ricoh application for firmware doesn't work via USB, only through the network. Since I can't connect to the network, I can't update it. The other option is through the SD card, but I don't have the firmware files.

Then what led to this situation you're in, because it doesn't happen on its own
Did you buy the machine like this, or what? If so, I'd be taking it up with the seller.

[Chimiscuilo123]

Then what led to this situation you're in, because it doesn't happen on its own
Did you buy the machine like this, or what? If so, I'd be taking it up with the seller.

What happens is that I provided a computer equipment repair service, and they recommended me for the job, but I have been researching and it led me here.

[sandmanmac]

What happens is that I provided a computer equipment repair service, and they recommended me for the job, but I have been researching and it led me here.

Determine the current IP address of the machine either by printing a configuration page, or otherwise.
Connect your laptop to their Wi-Fi, then connect your laptop directly to the MFP using an ethernet cable.
Set the static IP Address on your laptop for that hard-wired connection to something that matches the range of the IP address on the machine.
Then you can specify the IP address of the unit to be updated within the Update tool program and the updates will be downloaded over wi-fi and installed.
I just experimented with this setup on a machine that I have at my office and it worked.

[slimslob]

GO into System SP to SP 7992-005, Diagnostic Report, export it to a memory device and post that file here so that we can see what firmware levels are installed. Also let us know what JAVA apps if any are installed. There is an outside possibility that you have an app installed that requires Custom Firmware. If that is the case, you need to install that custom firmware after every firmware update. Or if the JAVA app was only needed for the previous owner, uninstall the app.