Originally Posted by
copyman
Maybe I missed it but did they give you the special tool, that didn't work? I think you have a legitimate complaint. First off if I needed a special tool and it's a tool I wouldn't use much than I would do one of two things, like another poster said hide all or some of the cost of tool in the bill, or better yet tell the customer about extra charge for the tool, GIVE it to customer when job is complete and tell them it is a tool they will need for "proper calibration" in the future.
Hearing what happen with the original poster of this thread I feel bad. Wouldn't want that to happen to me. I must run my small business differently, can't remember last time I walked out of a customer's office with the machine still not repaired and handing them a bill. If I'm going to start guessing with parts than I feel an obligation to eat it if wrong. I will always try and research a strange issue before I start guessing with parts, special tools, etc.
Personally I would call the service manager and talk to him and about lowering bill. Point him to this forum. I hate these companies & techs that guess with part after part than after all is said and done they have the balls to hand you a bill to pay for all their wrong guesses! Than blame on something seriously wrong like a main board, etc etc. then walk away saying machine is shot. Bad business! Makes all of us look bad.
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