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  1. #11
    Service Manager 10,000+ Posts
    Scan to USB memory using Sandisk FD

    Phil B.'s Avatar
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    Re: Scan to USB memory using Sandisk FD

    Quote Originally Posted by aleksander View Post
    But there is no problem when I use 16 GB Kingston USB memory. Scan to USB works well.
    Whats wrong with sandisk?
    i ALWAYS format a new USB like Blackcat said there cold be a hidden partition on it or the 'scan disk' utilities on it could be stopping progress... always use Fat32

  2. #12
    Senior Tech 250+ Posts
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    Re: Scan to USB memory using Sandisk FD

    Quote Originally Posted by Phil B. View Post
    i ALWAYS format a new USB like Blackcat said there cold be a hidden partition on it or the 'scan disk' utilities on it could be stopping progress... always use Fat32
    Of course I always format a new USB with fat32 format. I've already check for possibility there is a hidden partition, and there is no hidden partition. And the point is : this problem only happened with Sandisk USB memory. And there is no problem when using Kingston, HP etc

  3. #13
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Scan to USB memory using Sandisk FD

    Quote Originally Posted by Synthohol View Post
    some drives have a hidden partition and dont play well with copiers.
    there is a list of certified compatible USB drives to be used in KM machines. the rest are hit or miss.
    also the config of the ram chips on the flash may not be compatible. some are double density and others may have other characteristics that prove incompatible.
    just because it may scan to it does not guarantee it will load firmware from it. or vice versa.
    @aleksander, what exactly you did not understand from the post above? There's no guarantee that some devices will work and some don't. List of compatible drives for this machine will be atleast obsolete and will not include your drives.
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  4. #14
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    Re: Scan to USB memory using Sandisk FD

    Quote Originally Posted by tsbservice View Post
    @aleksander, what exactly you did not understand from the post above? There's no guarantee that some devices will work and some don't. List of compatible drives for this machine will be atleast obsolete and will not include your drives.
    So, there is no solution?

  5. #15
    Certified Konica Expert 2,500+ Posts
    Scan to USB memory using Sandisk FD

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    Re: Scan to USB memory using Sandisk FD

    the solution is to use a drive <4g that is proven to work.
    even scan to USB has drives that dont play well.
    Reference
    Following are the USB drives tested and approved for the scan to USB function:
    Model Maker Result
    RUF-C64M/U2 (64MB) BUFFALO Passed
    RUF2-E128-B (128MB) Passed
    RUF2-S1G+C4-BK (1GB) Passed
    MF-UU2512WH (512MB) ELECOM Passed
    MF-AU201GGT (1GB) Failed
    GH-UFD2GTB (2GB) GREEN HOUSE Passed
    TB-M2/1GG (1GB) I-O DATA Passed
    TB-B2G (2GB) Failed
    TG256-NRX044 (256MB) Passed
    SDCZ6-1024-J65 (1GB) SanDisk Passed
    USM512JX (512MB) SONY Passed
    USM1GJ (1GB) Passed
    Note: Only USB sticks formatted with FAT32 are supported as product specification. The above list was verified with FAT32 USB memory sticks.
    CAUTION: If the USB drive has the U3 security option, remove this feature from the USB before trying to scan because this feature disables the scanning of files stored on the USB stick.

    the attached PDF has more info than the picture.

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    We know a thing or two because we've seen a thing or two.
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  6. #16
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    Re: Scan to USB memory using Sandisk FD

    Quote Originally Posted by Synthohol View Post
    the solution is to use a drive <4g that is proven to work.
    even scan to USB has drives that dont play well.
    Reference
    Following are the USB drives tested and approved for the scan to USB function:
    Model Maker Result
    RUF-C64M/U2 (64MB) BUFFALO Passed
    RUF2-E128-B (128MB) Passed
    RUF2-S1G+C4-BK (1GB) Passed
    MF-UU2512WH (512MB) ELECOM Passed
    MF-AU201GGT (1GB) Failed
    GH-UFD2GTB (2GB) GREEN HOUSE Passed
    TB-M2/1GG (1GB) I-O DATA Passed
    TB-B2G (2GB) Failed
    TG256-NRX044 (256MB) Passed
    SDCZ6-1024-J65 (1GB) SanDisk Passed
    USM512JX (512MB) SONY Passed
    USM1GJ (1GB) Passed
    Note: Only USB sticks formatted with FAT32 are supported as product specification. The above list was verified with FAT32 USB memory sticks.
    CAUTION: If the USB drive has the U3 security option, remove this feature from the USB before trying to scan because this feature disables the scanning of files stored on the USB stick.

    the attached PDF has more info than the picture.

    thank you

  7. #17
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    Re: Scan to USB memory using Sandisk FD

    Quote Originally Posted by Synthohol View Post
    some drives have a hidden partition and dont play well with copiers.
    there is a list of certified compatible USB drives to be used in KM machines. the rest are hit or miss.
    also the config of the ram chips on the flash may not be compatible. some are double density and others may have other characteristics that prove incompatible.
    just because it may scan to it does not guarantee it will load firmware from it. or vice versa.
    YES!
    We got a pack of promotional 4GB drives off Amazon, mainly for putting drivers on & giving to customers. They work fine but not for loading FW.
    Another order worked fine for FW. Hit-n-miss.

  8. #18
    Master Of The Obvious 10,000+ Posts
    Scan to USB memory using Sandisk FD

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    Re: Scan to USB memory using Sandisk FD

    I hardly believe that this thread has dragged out this far.

    Find a drive that works and use it. It is entirely unnecessary to test all the drives that won't work first.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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