[kduray]

Hi Everyone. Forgive me, I'm not a copy technician, but I'm hoping you might have answers.

I have a couple of issues with my Ricoh Aficio MPC2500. I run an invitation business and we print LOTS of invitations on this machine, typically on a thicker cardstock. The most often type is an 80# cover stock.

I'm attaching a scan of a file we recently printed. The customer is very unhappy beause of the splotchyness in the purple areas. I think it has a lot to do with the fact that it's such heavy coverage. I printed from the bypass tray using the "thick 3" setting from my computer driver. However, the screen on the maching reads "cardstock" on the bypass tray.

Anyway, any ideas what's causing this and how to fix it?

Second issue, is that the bypass tray can not seem to pick up cardstock very well. It seems to misfeed every other sheet. We end up sitting at the printer "helping" it feed each sheet - what a waste of time! Why does it have such issues picking up cardstock?

Any help/advice would be greatly appreciated.