| When it comes out of the machine, does the toner rub off very easily? It looks like a few things I've seen before: toner not fully adhering to the paper, and/or poor transfer. If the toner is not fully adhering to the paper, you need to have the heat increased and the media slow way down through the machine.
I've seen machines handle more fill than that and look alright, so I think something else is going on here.
I haven't worked on these machines in a few years, but they have some, if I remember, copier adjustments in the user tools for density.
Having said that, my experience with Ricoh bypass feed mechanisms are that the feed reverse roller (FRR) system they use can be a bit finicky with thicker paper.
Do you have a service or maintenance agreement on this machine?
I'm sure that someone else will be of more help here, but there may be other adjustments needed that can produce a higher-quality image, and these adjustments will be in service mode.
Another thing I will add is that, in my experience with color copiers, Ricoh produces OK machines, but their color can sometimes be a bit off, and there isn't a whole lot you can do about it. You can put five different manufacturers' copiers next to each other, print the same thing to each of them, and you will have five different outputs. I considered Ricoh copiers pretty good BUSINESS COLOR machines, but they were not very good when high-quality color is needed on a regular basis. |