wseyller
08-16-2016, 01:28 PM
It has been a while but I have replaced 3 or 4 of these in the past so I understand the basics of the procedure but I have to travel 4 hours to a copier that another dealership couldn't fix and have another dealership taking over soon.
I just want to make sure I can get in and get out without any trouble since I have about 8 hours of total travel time.
I was at this location a while back to troubleshoot this device and it was locking up when printing even from my laptop with direct cable connection. I replaced the hard drive that I was supplied but that didn't help and I recommended to replace the mfp board and memory stick.
So now I have to go back and replace these.
I remember a while back there were some knowledge base articles about the procedure and I found one that shows slightly different information than the latest service manual.
One difference is that after pressing "fix" for the machine type the service manual then says to install firmware. I have a knowledge base article that doesn't mention that. The article says to turn off machine before initial power up.
Also it mentions flipping a dip switch on the new board itself which the service manual doesn't mention. Actually this is the first time I have seen any mention of this.
Also the article mentions doing an engine backup but doesn't mention actually restoring the backup in the end. Service manual doesn't mention backing up at all. I don't think I ever backed up in the past.
I just want to make sure I can get in and get out without any trouble since I have about 8 hours of total travel time.
I was at this location a while back to troubleshoot this device and it was locking up when printing even from my laptop with direct cable connection. I replaced the hard drive that I was supplied but that didn't help and I recommended to replace the mfp board and memory stick.
So now I have to go back and replace these.
I remember a while back there were some knowledge base articles about the procedure and I found one that shows slightly different information than the latest service manual.
One difference is that after pressing "fix" for the machine type the service manual then says to install firmware. I have a knowledge base article that doesn't mention that. The article says to turn off machine before initial power up.
Also it mentions flipping a dip switch on the new board itself which the service manual doesn't mention. Actually this is the first time I have seen any mention of this.
Also the article mentions doing an engine backup but doesn't mention actually restoring the backup in the end. Service manual doesn't mention backing up at all. I don't think I ever backed up in the past.