Konica bizhub 501 C3201

[dustzona]

Have a 501 that is giving me a c3201 code . thought it was a problem with the fuser drive motor, so i relplaced it . Motor is still not moving at all. I don't have a manual for this model .Where are the test points on the board connector for voltage and signal? Is there some other reason that the motor is not turning? thanks

[mx6turbo89]

Is the fixing unit able to move freely if you try to turn it by hand?

A suggestion from KM:

CAUSE: Inadequate lubrication of the fixing (fusing) unit gears, which prevents the fixing motor from turning at the proper speed.

SOLUTION:
1. Remove the fixing unit, disassemble the input gear assembly, and clean the factory lubricant from gear bores and shaft. Reassemble after applying a suitable high temperature grease. If error code reoccurs, please replace the Fixing Input Gear assembly (p/n 50GA -546 1).

Check your PM for a manual.

[dustzona]

I have taken apart fuser and cleaned it ,checked bearings and can turn it by hand . The motor and drive gears don't even attempt to move at all.

[CraigW]

Will it run during load check ??

May have an open ICP.

[mx6turbo89]

I have taken apart fuser and cleaned it ,checked bearings and can turn it by hand . The motor and drive gears don't even attempt to move at all.

Check your PM box. I gave you a link to an ICP Locations document for the 501.

[ranjitkr16]

I have taken apart fuser and cleaned it ,checked bearings and can turn it by hand . The motor and drive gears don't even attempt to move at all.
please check the gear unit which drive the fuser unit , please check the fusing motor on load check ,if its work there should be damage in gears...