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DKimble
04-03-2017, 11:38 PM
hey guys im a tech with KMBS but im having an issue with a c3850fs that i cant find any info for this issue on ssd ive tried cleaning the contacts using a different toner bottle and ive just replaced the PRCB but the issue is still going on the machine is telling me that it needs a new black toner and until it gets it its not going to work. any ideas to fix this issue?

allan
04-04-2017, 05:29 AM
did you replace the toner with a new or a used one?

DKimble
04-04-2017, 02:36 PM
I tried both a new one and a used one

B0265
04-04-2017, 07:31 PM
Check if there is any broken plastic parts inside the toner supply section.

DKimble
04-05-2017, 01:37 AM
got a hold of a different new toner bottle and that one worked i guess the customer got a bad toner bottle or something.

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