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Damon
09-19-2008, 12:40 AM
Hi,
One of our copiers (C450) has come up with an error code of C-D201 which is the main body memory failure. We've gone through and replaced ALL of the memory with known good ones, and it's still reporting the same error even after doing a trouble reset.
Just wondering if anyone can offer any advice or has come across this problem before?

Any suggestions welcomed!

copychef
09-19-2008, 04:46 AM
C-D204.
Solution:

CAUSE: Incorrect setting or failure of optional memory.

SOLUTION: To resolve the error code please perform the following:
1. Enter the Service Mode.
2. Select [System 1].
3. Select [Communication System Setting].
4. If the Communication System Setting is set to JScribe, change it to “CS Remote Care”.
5. Press End.
6. Exit the Service Mode and reboot the MFP.
7. If the problem is not resolved, re-seat or replace the optional expanded memory unit (EM-309).

hope this helps!!!!

Damon
09-19-2008, 07:18 AM
C-D204.
Solution:

CAUSE: Incorrect setting or failure of optional memory.

SOLUTION: To resolve the error code please perform the following:
1. Enter the Service Mode.
2. Select [System 1].
3. Select [Communication System Setting].
4. If the Communication System Setting is set to JScribe, change it to “CS Remote Care”.
5. Press End.
6. Exit the Service Mode and reboot the MFP.
7. If the problem is not resolved, re-seat or replace the optional expanded memory unit (EM-309).

hope this helps!!!!

There isn't a "communication system setting" listed as an option in System1 that I can see.

copychef
09-19-2008, 11:43 PM
Sorry sent you the wrong solution. I will see what else I can find?

ukyo
09-20-2008, 03:39 AM
CD201: File Memory mounting failure

Relevant Electrical Parts:
Electronic Sorting Board (PWB-ES)
Standard Memory (D_FILE0)

Solution:
1. Check to see if the standard memory (D_FILE0) on the Electronic Sorting Board (PWB-ES) is installed correctly.
2. Change the standard memory (D_FILE0) on the Electronic Sorting Board (PWB-ES).
3. Change PWB-ES.

kmcopytech
09-21-2008, 04:12 AM
Hi,
One of our copiers (C450) has come up with an error code of C-D201 which is the main body memory failure. We've gone through and replaced ALL of the memory with known good ones, and it's still reporting the same error even after doing a trouble reset.
Just wondering if anyone can offer any advice or has come across this problem before?

Any suggestions welcomed!


As mentioned:
Check and re-install of standard memory(PWB-ES);
Replace of standard memory(PWB-ES);
Replace of PWB-ES.

B0265
06-04-2009, 01:15 PM
Damon,

What was the solution?

DUKEY
06-05-2009, 12:37 AM
omg, all these posts and there all wrong!! d201 not cd201 204 etc...d201 is the harddrive. must do a version upgrade in the harddrive section of the tech rep mode..would help more if can't figure out

B0265
06-05-2009, 10:23 AM
In my service manual the C-D2xx codes are memory related. Anyway, had a C-D201 yesterday and the solution was simply to slide out the PWB unit and insert it again. It turned out the machine has been moved and the error code appeared after the transportation.

DUKEY
06-06-2009, 04:37 AM
yeah my bad, i thought i saw that code after flashing the firmware!! but it was e002 that popped up, this bulletin explains where i got the harddrive up version from, i'm sorry to all techs on my quick and inaccurate judgement... sorry folks,,
TNBT0900079EN

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