kmbhC764e firmware issue

[digicor]

i have the folder FWselect,on a 1 gig usb, formatted to fat32
when i start the machine this pops up
memory slot cant be used or unavailable at this time????
im using the service slot under the cover
can this be de activated? or turned off? in a ricoh you can go into service mode and activate or de activate the usb and the nic
is this possibly the case or no?
any help would be appreciated

[blackcat4866]

Are you using the firmware port under the little access door at the rear? =^..^=

[Woxner]

and no cant be turn off. clear the usb and just put the files in the folder on the drive. then it shoud work. will probably be about 400 files or so. just control a when highlighted just copy and past.

[copyman]

Like wox said. delete everything off the usb flash drive. then "select all" individual files and move or copy "just" the files to the usb flash drive. After turning machine on sometimes it can take 5+ mins for the F/W screen to appear.

[mascan42]

By "wipe the drive" it's actually recommended to format it - twice. Once with NTFS to remove the formatting entirely, and then again with FAT32 to put it back.

[Synthohol]

By "wipe the drive" it's actually recommended to format it - twice. Once with NTFS to remove the formatting entirely, and then again with FAT32 to put it back.
who said that? in my 20 years i never heard or needed to format ntfs first.

[digicor]

thanks to you all ,
i will re do it as you guys say
my man said to put a FWselect folder on then subfolder any title i wanted then the fw
thanks again

[emujo2]

The FWSelect folder allows you to have multiple f/w on one USB. Just put everything in the firmware folder on the root of the USB, no top level folder. If the MFP does not see the drive as containing firmware info it will just boot to the normal copy screen. If it can detect that firmware is on the drive it will either boot to the install f/w screen or display an incorrect f/w message. I have had to use a HP format tool to get some of my USB drives able to work with firmware again. Takes about 1/2 hour to fully format. After re reading your post, double check that the MFP recognizes the USB cover has been lifted. (service mode I/O check). If the sensor has been dislodged, or is not working, the MFP reads this USB port as any of the other ports, and if you have USB ports disabled it will not allow the device to be used. Emujo

[digicor]

ok the firmaware loaded after i just put it all on the root drive,but not the movie data, i had the movie data in a folder in on the root drive, can the movie data be done separately?
by it self on the usb?
or should i open it out of the folder and put it on the root drive instead of it in its folder?
thanks for the advice

[emujo2]

Movie data goes on the root, but you can have many movie files as the MFP will look for the correct file. The update is done through service mode/system2/data install, and can be done vis any USB port. I usually just use the port on the control panel. Emujo

[Synthohol]

Just in case you are unaware do NOT extract the .tar file. The copier will do that internally.