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ck1
03-03-2019, 02:30 AM
i have one c224 Funtion version 9 when i on the copytrack , but when you send print cant print out . any issue or solution ?

allan
03-03-2019, 02:43 AM
Check the print log. Does it say "error deletion"?
Are you using account track or user authentication?
If you use verify on the driver does that work?
Switching of SNMP helps?

ck1
03-03-2019, 03:06 AM
Check the print log. Does it say "error deletion"?
Are you using account track or user authentication?
If you use verify on the driver does that work?
Switching of SNMP helps?
yes it show error deletion
Switching of SNMP helps how to set ?
i can't detect the driver also , need use normal add printer
i using copytrack

Synthohol
03-03-2019, 11:04 AM
in the properties of the printer, check the box for driver popup so you can type in the account code/auth info so it will print.

allan
03-03-2019, 01:35 PM
"copytrack" is that 3de party software or do you refer to account track on the machine?

ck1
03-04-2019, 01:02 AM
"copytrack" is that 3de party software or do you refer to account track on the machine?
sorry is acct track . now the function version is 9 ? at manual is c224e is last is version 7

Synthohol
03-04-2019, 04:03 AM
read the PDF for that firmware, sometimes they suggest new print drivers however will it print if you enter the acct track password?
its under the basic tab for auth/acct track
or under settings tab, authentication you can have it popup a box for the password every print.

B0265
03-04-2019, 09:27 AM
sorry is acct track . now the function version is 9 ? at manual is c224e is last is version 7

Are you sure that the setting of SW25 matches the installed FW version?
I have never seen a funtion version 9 fw for this model.

ck1
03-04-2019, 10:56 AM
Are you sure that the setting of SW25 matches the installed FW version?
I have never seen a funtion version 9 fw for this model.
on my machine device information show it ....

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