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mrfuser
05-10-2019, 12:54 AM
Some reason the machine does not recognize the drawer 2 option. Was working and now not. We replaced the entire assembly from a known good unit and same result. Doesn't see drawer 2 at all. Any ideas?

mrfuser
05-10-2019, 06:14 PM
No answers?

srvctec
05-10-2019, 07:24 PM
Sounds like a bent or dirty connection in the connector of the machine that mates up with the 2nd tray.

jmickmac
05-21-2019, 02:02 AM
likely had an error code related to drawer 2 and customer pressed HELP...which disables the component that caused the error code. Check service manual for faulty part isolation for tray 2 in DIPSW mode..you should be good after that

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