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BrentV
04-02-2009, 10:47 PM
1) How do I know if the guideplate modification Part# A00J-P002 is installed on our copier?

2) We have about 150,000 b/w and 50,000 color on a C550. We are experiencing a paper jam that is occuring right before the exit roller #2 (the jam code is 13) It does not occur every time but maybe every 50 pages.
I checked the PS39 sensors, paper type, paper path, and cleaned rollers. Any other ideas.

Thanks!

Brent

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