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igi
04-21-2009, 02:37 PM
hi all i am not a begginer on copiers. but these one makes me grey beffore my time.
THE FAULT-during a print job the copier will stop, no error codes,no jams
by openning the main door and closing it after warm-up the job continues like nothing happened. very intermitent fault
WHAT I TRIED-hard disc new,flash roms new,latest firmware,even door switch,all hi voltage units-main transfer+drum unit maybe arcing.tryed all this no luck yet,
any suggestions will be greatly appreciated
tanx in advance

OMD-227
04-21-2009, 10:59 PM
Machine lock ups on Print/Copy jobs: Upgrade AR-P19 Firmware to V4.00 or higher. Possible HDD problem, format with sim62-01 or 62-08.
Possible corrupt firmware. Please ensure that you are definitely using the latest versions.
I'd also disconnect the machine from the clients network completely. Try copy and self-test prints while disconnected. Try network printing with your Notebook PC using a cross-over cable. This could be a fault on their network causing the copier to lockup. Check the Trouble codes (I know you said no 'error' codes, but what about Trouble codes hidden in service mode?).

igi
04-23-2009, 07:06 AM
tanx wazza
will try and let you know what is happening
ta

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