View Full Version : C351 - how do i get into Service Mode?

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07-17-2009, 09:56 PM
I have a C351 and started a HDD overwrite yesterday. 12% into it, i lost power for a moment. It now has the C-D010 code that i have seen mentioned in the threads. It references going into Service mode which i dont know how to do - and since the overwrite was not even completed i dont know if the logical part will work?

I called KM and they are telling me its a minimum of $160 to walk in the door and then $130 per hr...

Currently the machine is not working in any capacity and I at least need to get it back printing- HELP!

07-17-2009, 10:02 PM
Press utility button -counters- cont details- stop -0-0-stop-0-1 then your in.

07-17-2009, 10:11 PM
So here is what i tried - hit utility/counter button. then hit controller details button. then up comes the error message window. i hit the red stop button. then hit the 1 then 1 again. then stop button. then 0, then 1 again. nothing changes on the screen, still just see the error window. Besides the C-D010 there is also the code 35C-KM...

07-17-2009, 11:11 PM
Just out of curiosity, what was your reason for doing a HDD overwrite in the first place?
Also I believe the Hard Drive management is also available from Administrator Mode if what you are wanting to do now is reformat and start over.

07-17-2009, 11:17 PM
i am planning on selling it soon and was told to do this so all old data is erased? NO idea if this was a smart move or not.

07-17-2009, 11:37 PM
thanks for your help on getting into service mode! I was able to get in and then followed the instructions from a diff thread on how to fix error C-D010 (thanks to Laserman06).

07-18-2009, 02:45 AM
I'm glad to hear it worked out for you, and I am really glad you looked up previous threads ( so many just ask with out doing the research ). Good work and thanks for letting all know it worked for you.

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