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tonycalamaro
03-31-2010, 04:20 PM
FK-502 I installed, I regularly send faxes but not receive them.
When a fax comes in, although the phone line is set as auto-rx, the fax board cut off communication.
Could you help thanks

mo0651
04-01-2010, 05:33 PM
Does it have a hard drive? it may need reformatted. All setup procedures correct and in order? Check marketing area.

pepper38_cnd
04-02-2010, 12:27 PM
This is a symptom of a bad phone line, unplug the line from your machine and call your fax number if it still rings once and cuts off, contact your phone service provider.

emujo
04-02-2010, 01:20 PM
A couple of ideas to try (although dialing your own phone can resolve many issues)..
Ensure you are using the 2 wire cable supplied with the fax kit, normal 4 wire cable can cause issues
MFP requires an analog phone jack and should not be shared with the credit card machine
No VOIP
Reduce the comm speed and see if any change
If it's a new fax board in an older 500, update firmware to ver 3.0 (reload of f/w might be a good idea anyway)

Hope you get this resolved. Emujo

tonycalamaro
04-06-2010, 03:55 PM
Thanks to your advice I have solved the problem (the country of installation was JAPAN ). Now work fine.
thanks again

tonycalamaro
04-06-2010, 03:56 PM
Thanks to your advice I have solved the problem (the country of installation was JAPAN ). Now work fine.
thanks again

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