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mikadonovan
04-06-2010, 08:38 PM
Hi, All. I have a B123 (2018d) that prints fine, copies fine, faxes fine, but when printing out the fax com report it does this. Looks like image processing. Where is the data stored for fax reports? Anyone run into this? Paper exits letter R.

mikadonovan
04-20-2010, 09:03 PM
Just an update. This customer called today and said ALL incoming faxes look like this. I'm going to swap out the FCU Thursday, unless anyone has another idea of a possible cause.

cobiray
04-20-2010, 10:38 PM
I had a 2027 doing the same thing awhile back. I think I reset the Fax memory in tech rep mode (SP5801-something). Make sure you back up your address book just in case it wipes it on this model.

rthonpm
04-21-2010, 02:47 AM
Does the customer fax their documents long edge? There was an issue with the original fax boards for this models which would cook the memory if faxes weren't done short edge. It would cause all kinds of wierd problems, including screwy confirm pages...

Vesigoth
04-21-2010, 04:22 AM
Looks like a laser unit problem, but only when it prints? Weird.

mikadonovan
04-22-2010, 04:28 PM
I guess I ought to update firmware, too. If any of you generous techs has the time and firmware, can you send it to me? I would be reputation-boosting thankful for it. (B123)
mikadonovan@yahoo.com

theage
04-22-2010, 05:33 PM
Hi There,

this is an FCU Problem. They have modified the FCU with new resistors. I had the problem some years ago. Replace it.

Greetings from Austria

PA5RR
04-22-2010, 08:27 PM
Theage is correct,

the first faxboards on these machines were faulty. You should swap the board and claim by Ricoh, it's a known issue You should get the board for free.

mikadonovan
04-22-2010, 08:46 PM
Another FCU remedied the problem. Thanks to all who responded. You guys have a great day.

Jomama46
04-22-2010, 08:50 PM
Glad to help.

PA5RR
04-22-2010, 11:20 PM
Cheers !

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