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Rick
04-06-2010, 08:46 PM
Customer moved the machine to a different part of the room now there is no dial tone at copier. I tried a different phone and the line is ok . Is there a reset procedure or is the fax board fried.

zed255
04-06-2010, 10:02 PM
Likely just pulled the connector on the board by moving the unit while plugged in, it may be reparable, otherwise you could do a memory clear for the 'Fax Application', not the full NVRAM.

Rick
04-06-2010, 10:55 PM
I will try that tomorow am thanks

ccchuah
04-07-2010, 12:33 AM
Try to resolder the contact to the line socket on the NCU board.

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