majorshiv
11-18-2010, 01:44 AM
I have canon iRC3200 and HP 8150. I have a small business not good enough for regular contracts. Location is central NJ near Princeton.
Need to understand the following:
-- Is it possible to have paid remote phone support and generally what would be the cost.
-- How will such an arrangement work.
For example, I get blurry print from Canon -- only for color print / copy but Black print/ copy is OK. I checked the drums -- all are empty except Cyan which is 10-20% remaining. The toner seems to be OK. Had changed the fuser recently. Total page reading is about 90K.
I read in one of the threads here that possible cause of this could be:
-- Empty Drum [which is the case].
-- Lose Transfer felt or
-- Faulty Lasers.
-- etc.
Now with my great deep technical [:o] knowledge about printers, I can never be sure if I should spend so much in getting the Drums only to find that I also need to replace some thing else. I need some expert to help me make the decision.
I know that this is common problem and so many experts here have solved this issue many times over. Please help me solve this problem as a formal way and I should have a reliable source for help.
Regards
majorshiv
Need to understand the following:
-- Is it possible to have paid remote phone support and generally what would be the cost.
-- How will such an arrangement work.
For example, I get blurry print from Canon -- only for color print / copy but Black print/ copy is OK. I checked the drums -- all are empty except Cyan which is 10-20% remaining. The toner seems to be OK. Had changed the fuser recently. Total page reading is about 90K.
I read in one of the threads here that possible cause of this could be:
-- Empty Drum [which is the case].
-- Lose Transfer felt or
-- Faulty Lasers.
-- etc.
Now with my great deep technical [:o] knowledge about printers, I can never be sure if I should spend so much in getting the Drums only to find that I also need to replace some thing else. I need some expert to help me make the decision.
I know that this is common problem and so many experts here have solved this issue many times over. Please help me solve this problem as a formal way and I should have a reliable source for help.
Regards
majorshiv