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andym
01-05-2011, 12:35 PM
I'm posting this here because this is basically a printer. Plus the problem is print related.

So. In a nutshell. The customer goes to print and intermitently the printer hangs. The display shows 'Processing' but nothing happens. This is happening with multipul users, so it's not only one user causing the problem. It happens from various applications. One time it was an email from MS:outlook another it was a PDF from Adobe Reader7.

So far all we can is clear the printer queue and reboot the machine.

HenryT2
01-05-2011, 04:03 PM
We have seen this on some printers...check the print drivers and emulation settings.

Jules Winfield
01-05-2011, 07:00 PM
Also make sure the firmware is up to date...

andym
01-07-2011, 10:18 AM
Changing drivers from PCL5 to a Kyocera driver. Seems to have solved the problem. Thanks.

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