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conano7o
03-21-2011, 11:46 PM
Hello i keep putting in 8.5x11 paper into tray 2 of my bizhub 360 and it recognizes it as 8.5x13? If i change the orientation of the paper i get question marks? Any ideas? I tried going into service mode and then system 2 then to paper size but it is blank?

eg101
03-22-2011, 02:51 PM
Silly question, but you did check for paper caught behind the tray?

BIG PAPA
03-22-2011, 04:18 PM
If no paper behind tray check the I belive 4 little metal fingers hanging in the back. They are probably bent. You can reform them.

conano7o
03-22-2011, 06:59 PM
Ok and how would you reform them? Do they need to go in or out?

BIG PAPA
03-22-2011, 07:32 PM
Look at other tray. Hard to discribe. Depends if they are bent. Usually I have to bend them out towards the front of machine so they make better contact.

conano7o
03-22-2011, 08:01 PM
actually all i did was re-seat the connection to the levers and it worked.

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