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makarooroo
09-28-2011, 07:01 AM
hi all,
i have Estudio e167 at office. it can take photocopy but when prinitng only part of the first line is printed in the middle of paper and nothing else.
any one has any idea

the machine has USB and Network connectivity. we tried changing the Network card but still the same result

Please help
sdrawkcab
09-28-2011, 09:18 AM
Are you printing directly via PC or through a server?
Are you using the correct driver?
Have you upgraded the firmware?
Are the port setting correct?
makarooroo
09-28-2011, 10:08 AM
Are you printing directly via PC or through a server?
Are you using the correct driver?
Have you upgraded the firmware?
Are the port setting correct?
directly from PC (tried a laptop also)
Yes i am using correct driver (worked 1 hour before fine) using windows and LInux (both show same problem)
No i haven't upgraded the firmware
the port settings are correct

i removed the network card and tried using the in-built USB
at that time Linux didnot detect the printer
in windows it detected but the driver was not installing (here too i tried on a laptop too) showed error
please advice
makarooroo
10-16-2011, 06:22 PM
why no reply please help me.. anyone
jonezy999
10-16-2011, 11:42 PM
Double check u are using the correct driver. Don't use a universal driver. U need the e-167 driver for ur operating system.
makarooroo
10-17-2011, 02:01 AM
Double check u are using the correct driver. Don't use a universal driver. U need the e-167 driver for ur operating system.

i haven't changed the driver.
we have another e-167 i tried using that. it works fine.
the printer does not print
1. via Network
2. USB
3. On board USB with network card removed.

print comes as single line in the middle (first line on the page)

now when photocopying
1. only normal poying is done
2. no duplex
3. no job build
4. no id card etc
when we access the advanced features the machine just reboots.

i think this is a firmware issue.. kindly help me to rewrite the firmware
makarooroo
12-14-2011, 04:37 AM
sorry for late update was very busy @ work

later on the printer behaved very strangely, we were not able to access advanced features the system just rebooted when tried to access duplex, job build etc.
the service people said that it is not a firmware issue, luckily we had AMC, so they replaced the PCB. now it is working OK.

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