emujo
11-22-2011, 01:31 PM
Not Factory trained on this box, but have been working on it for some time....Tried to setup CS Remote Care (Email) but when I get to the TX/RX test step, the start buton remains amber. Noticed firmware was at very low level (pre-phase 2) so I flashed up to phase 3 ( Have done this many times using ISW) beginning w/ phase 2 including boot rom upgrade. I have over 100 of this series reporting so I don't think it's a missing setting detail that's causing the issue. Anyone have a idea as to what the issue might be? BTW Customer has 2 500s and 1 600, both 500s are having the same issue (both were at original f/w). 600 is also 2 way setup and I did get this one going w/o any issues. TIA Emujo