b3p0
06-27-2012, 02:35 PM
We have an account with a TaskAlfa CS 300i
The machine was sold and installed brand new and has run flawlessly for 100k clicks, until last week. I was called onsite and found it was jamming inside the paper exit for the internal finisher. I double checked (about 10 times now) to make sure that internal finishing tray is in its snap in brackets and it's lined up correctly. It was starting a wrinkle as it made the turn out of the fuser toward the upper exit for the internal finishing tray.
Just for good measure I've done a PM on the machine (it was dropping toner from the drum along the feed path dirtying the leading edges).
Replacing the fuser took care of the wrinkling/jamming.
However this created a separate issue, at random, the machine will just stop printing mid job. Upper paper path(Fuser, switchback, fuser exit) keeps the path rollers rolling, like it's trying to get the last of the paper out. The display doesn’t indicate any jams or any issues. The web interface on the print controller is accessible and says "status: OK", but it just queues up print jobs and never spits anything out. I've checked path sensors to make sure they arent broken/deformed, I've checked for deformed paper path fingers/rollers. I've checked the alignment of the internal finishing tray.
The only way to get it out of that state is to drop the internal finishing tray down and pull out the half-finished job, then click it back up, and it will take off and keep printing.
Last trip I updated to the newest firmware.
I haven't called CS support yet, thought I'd check with you guys first.
Thanks in advance!
The machine was sold and installed brand new and has run flawlessly for 100k clicks, until last week. I was called onsite and found it was jamming inside the paper exit for the internal finisher. I double checked (about 10 times now) to make sure that internal finishing tray is in its snap in brackets and it's lined up correctly. It was starting a wrinkle as it made the turn out of the fuser toward the upper exit for the internal finishing tray.
Just for good measure I've done a PM on the machine (it was dropping toner from the drum along the feed path dirtying the leading edges).
Replacing the fuser took care of the wrinkling/jamming.
However this created a separate issue, at random, the machine will just stop printing mid job. Upper paper path(Fuser, switchback, fuser exit) keeps the path rollers rolling, like it's trying to get the last of the paper out. The display doesn’t indicate any jams or any issues. The web interface on the print controller is accessible and says "status: OK", but it just queues up print jobs and never spits anything out. I've checked path sensors to make sure they arent broken/deformed, I've checked for deformed paper path fingers/rollers. I've checked the alignment of the internal finishing tray.
The only way to get it out of that state is to drop the internal finishing tray down and pull out the half-finished job, then click it back up, and it will take off and keep printing.
Last trip I updated to the newest firmware.
I haven't called CS support yet, thought I'd check with you guys first.
Thanks in advance!