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melmar
10-04-2012, 04:22 PM
Hi

I have a Canon ir ADV C2020 Finisher that drives its tray has High as it can get it. Then the machine says that it has a paper jam when there is no paper in the finisher, even on restart the tray wont move an the machine flags a paper jam.

I have already stripped out the finisher and repostioned the tray and grippers, it worked for a while but has done it again.

In the jam codes I just get a jam that says door open sw1.

any thoughts would be appreciatted.

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