Canon IRC 3200 fuser error E004-002

[tinnyjay]

Hello!
After new fuser(all new) ,still getting E004-002.
Any idea could help me?
Thanks

[montana]

Hello!
After new fuser(all new) ,still getting E004-002.
Any idea could help me?
Thanks
hi...go into service mode and clear it.....:cool:

[Fer]

I believe it's the doorswitch of the fuser drawer, not detecting the drawer opening in a proper manner. Remove the delivery unit and cover, above the fuser drawer and locate the doorswitch. Clean with a cloth/brush/air-can. Should work propperly now.

But before u do so, check pins in the fuser connector.

[teckat]

Hello!
After new fuser(all new) ,still getting E004-002.
Any idea could help me?
Thanks


It is possible that a dirty sensor, possibly from toner contamination, may cause the same problem. If so, this problem may also be rectified by cleaning the sensor.

Sensor is located behind switches---see below



















imageRUNNER C3200


E004-0002 / E004-0003 Error Codes, When fixing drawer is pulled out after a paper jam







Problem :
If fixing/feeding unit closed sensor PS5 is dirty or has malfunctioned, or if MSW5 and MSW6 (fixing/feeding unit open/closed switches) are not actuating properly, it is possible an E004 will occur when the fixing drawer is pulled out.

A typical scenario is when the machine has a paper jam, the customer opens the fixing unit drawer to remove the jam and an E004 occurs. This is due to the fixing unit connector breaking connection to the fixing unit components before the fixing unit open/closed switches de-actuate.

Solution :
If you encounter the E004 problem when the fixing drawer is opened, follow the procedures outlined here to clean sensor PS5, (between the two switches), and to check and adjust the fixing feeding unit open/closed switches 5 & 6:
1. Open the fixing feeding unit drawer.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9151
2. Open the upper left vertical pass door and remove the side cover and vertical pass door.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9152
3. Remove the upper left vent cover.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9153
4. Remove the four screws and the connectors for the vertical pass assembly and lift the unit out of the machine.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9154
5. Note how the fixing unit connector 'A' (at the top rear of the fixing assy) makes electrical contact with connector 'B', and how it also is used to actuate the fixing unit open/closed switches msw5 & msw6 'C'.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9155
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9158


http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9159
6. Clean the sensor PS5, also check the switches for continuity using your volt/ohm meter, replace one or both if necessary and adjust the leaf spring actuators so that switches msw5 and msw6 deactuate BEFORE the fixing feeding connector breaks contact when the drawer is pulled out. The switches should actuate and deactuate pretty close to the same time.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9160
NOTE: Be sure the power is removed from the machine prior to this procedure and make sure to clean any toner and paper dust from the connectors, switches, and sensors of the fixing feeding drawer assembly prior to reassembling.

[tinnyjay]

hi...go into service mode and clear it.....:cool:

Thats wise :)

[tinnyjay]

It is possible that a dirty sensor, possibly from toner contamination, may cause the same problem. If so, this problem may also be rectified by cleaning the sensor.

Sensor is located behind switches---see below



















imageRUNNER C3200


E004-0002 / E004-0003 Error Codes, When fixing drawer is pulled out after a paper jam







Problem :
If fixing/feeding unit closed sensor PS5 is dirty or has malfunctioned, or if MSW5 and MSW6 (fixing/feeding unit open/closed switches) are not actuating properly, it is possible an E004 will occur when the fixing drawer is pulled out.

A typical scenario is when the machine has a paper jam, the customer opens the fixing unit drawer to remove the jam and an E004 occurs. This is due to the fixing unit connector breaking connection to the fixing unit components before the fixing unit open/closed switches de-actuate.

Solution :
If you encounter the E004 problem when the fixing drawer is opened, follow the procedures outlined here to clean sensor PS5, (between the two switches), and to check and adjust the fixing feeding unit open/closed switches 5 & 6:
1. Open the fixing feeding unit drawer.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9151
2. Open the upper left vertical pass door and remove the side cover and vertical pass door.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9152
3. Remove the upper left vent cover.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9153
4. Remove the four screws and the connectors for the vertical pass assembly and lift the unit out of the machine.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9154
5. Note how the fixing unit connector 'A' (at the top rear of the fixing assy) makes electrical contact with connector 'B', and how it also is used to actuate the fixing unit open/closed switches msw5 & msw6 'C'.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9155
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9158


http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9159
6. Clean the sensor PS5, also check the switches for continuity using your volt/ohm meter, replace one or both if necessary and adjust the leaf spring actuators so that switches msw5 and msw6 deactuate BEFORE the fixing feeding connector breaks contact when the drawer is pulled out. The switches should actuate and deactuate pretty close to the same time.
http://www.techsupport.cusa.canon.com/utility/getfile.asp?rid=9160
NOTE: Be sure the power is removed from the machine prior to this procedure and make sure to clean any toner and paper dust from the connectors, switches, and sensors of the fixing feeding drawer assembly prior to reassembling.
















Thank you Teckat
I have done this before and i think i'll do again.
Thanks

[teckat]

hi...go into service mode and clear it.....:cool:





u can not clear e004 in this printer/ this code needs investigation /
usually a dirty sensor 95% of the time:o

COPIER>FUNCTION>CLEAR>ERR
only these below>>>>>>>>

Clears only these error codes.
(Cleared error codes: E000, E001, E002, E003, E719)

[Rachid.Akli]

u can not clear e004 in this printer/ this code needs investigation /
usually a dirty sensor 95% of the time:o

COPIER>FUNCTION>CLEAR>ERR
only these below>>>>>>>>

Clears only these error codes.
(Cleared error codes: E000, E001, E002, E003, E719)

This error cannot be cleared in service mode unless its extention is 0401. Here you've given an extention which doesn't exist in the documentation.

Rachid.

[tinnyjay]

u can not clear e004 in this printer/ this code needs investigation /
usually a dirty sensor 95% of the time:o

COPIER>FUNCTION>CLEAR>ERR
only these below>>>>>>>>

Clears only these error codes.
(Cleared error codes: E000, E001, E002, E003, E719)

Teckat,you was right.
Bad sensor.I changed it and now its working.
Thanks

[teckat]

Teckat,you was right.
Bad sensor.I changed it and now its working.
Thanks

17533welcome :o

[teckat]

here is a pdf to download___
18616
:ohere is a requested re-post forissue/ pics now show better view
E004-0002 / E004-0003
When fixing drawer is pulled out after a paper jam---

If fixing/feeding unit closed sensor PS5 is dirty or has malfunctioned, or if MSW5 and MSW6 (fixing/feeding unit open/closed switches) are not actuating properly, it is possible an E004 will occur when the fixing drawer is pulled out.

A typical scenario is when the machine has a paper jam, the customer opens the fixing unit drawer to remove the jam and an E004 occurs. This is due to the fixing unit connector breaking connection to the fixing unit components before the fixing unit open/closed switches de-actuate.
If you encounter the E004 problem when the fixing drawer is opened, follow the procedures outlined here to clean sensor PS5, (between the two switches), and to check and adjust the fixing feeding unit open/closed switches 5 & 6:
1. Open the fixing feeding unit drawer.
http://www.techsupport.cusa.canon.com/cd/12/resources/9151.jpg
2. Open the upper left vertical pass door and remove the side cover and vertical pass door.
http://www.techsupport.cusa.canon.com/cd/12/resources/9152.jpg
3. Remove the upper left vent cover.
http://www.techsupport.cusa.canon.com/cd/12/resources/9153.jpg
4. Remove the four screws and the connectors for the vertical pass assembly and lift the unit out of the machine.
http://www.techsupport.cusa.canon.com/cd/12/resources/9154.jpg
5. Note how the fixing unit connector 'A' (at the top rear of the fixing assy) makes electrical contact with connector 'B', and how it also is used to actuate the fixing unit open/closed switches msw5 & msw6 'C'.
http://www.techsupport.cusa.canon.com/cd/12/resources/9155.jpghttp://www.techsupport.cusa.canon.com/cd/12/resources/9159.jpg
6. Clean the sensor PS5, also check the switches for continuity using your volt/ohm meter, replace one or both if necessary and adjust the leaf spring actuators so that switches msw5 and msw6 deactuate BEFORE the fixing feeding connector breaks contact when the drawer is pulled out. The switches should actuate and deactuate pretty close to the same time.
http://www.techsupport.cusa.canon.com/cd/12/resources/9160.jpg
NOTE: Be sure the power is removed from the machine prior to this procedure and make sure to clean any toner and paper dust from the connectors, switches, and sensors of the fixing feeding drawer assembly prior to reassembling.