IRADV7065 with error code 843-0001

[THUK]

Hi has anyone seen a 843 Error code on a Canon IRADV7065 my engineer has been in and swapped around the mains leads but still gets the same problem, just wondering if anyone has seen this.
thanks in advance.:confused:

[Herrmann]

E843 means loss of power to the fusing unit, check power cord terminal, especially the right connector on it, maybe its loose or burnt

[THUK]

hi i got this sorted, it was the lower lamp cable had rubbed against a rotating shaft and was shorting out.
There are two circuit breakers and one was off which causes the 843 error .