MPC3003 MPC5503 SC899

[tcs04]

Here we go again!

Just heard we delivered 2 MPC3003 and 4 MPC5503 machines in 1 customer.

Only 2 powered up for now (1 of each).

BOTH displayed SC990 (SC899 in background) over the weekend.

No Bulletins / firmware upgrades on My-Ricoh (Yet)

As far as I'm aware they don't have fax installed (To be confirmed).

[Moza]

Are they networked and is the error code on from start up ?

[tcs04]

Networked, yes. But I'm not sure about anything else. Haven't been there myself.

[Moza]

Try switch machine off disconnect from the network and see it it functions then. If it does could either be a bad file in the print queue or a storage device on the network

[ptrflrs]

were they setup on DHCP or static?

[Smee]

I thought SC899 was nearly always a corrupt print job - delete the job from the print que, reset the code, then reprint it to confirm it was the job...several threads about this now on Ricohs I think.

[Moza]

I thought SC899 was nearly always a corrupt print job - delete the job from the print que, reset the code, then reprint it to confirm it was the job...several threads about this now on Ricohs I think.





SC 899


https://eu-tier2-en.custhelp.com/euf/rightnow/optimized/1373264494/themes/standard/images/Print.png Print https://eu-tier2-en.custhelp.com/euf/rightnow/optimized/1373264494/themes/standard/images/Notification.png Notify Me

Published 10/17/2011 08:07 AM | Updated 02/14/2012 09:54 AM
Answer ID 143845 | FAQ ID | Rank C2
[Symptom]
When mfp is booted up in dhcp or fixed ip address, SC899 is displayed.

When network cable is disconnected before start-up of mfp, there is no error code.


[Cause]
A network drive is active in the network.
Already two cases: once with a Freecom and once with a Iomega network drive.

[Action]
Temporary solution: Disconnect network cable before power on the machine.

[teebee1234]

Here we go again!

Just heard we delivered 2 MPC3003 and 4 MPC5503 machines in 1 customer.

Only 2 powered up for now (1 of each).

BOTH displayed SC990 (SC899 in background) over the weekend.

No Bulletins / firmware upgrades on My-Ricoh (Yet)

As far as I'm aware they don't have fax installed (To be confirmed).


I have the same issue, installed 3 5503's last week and one gets frequent SC899's and another J01 codes (power on). For the life of me I can't resolve the power on jams, been out with 2 other techs. I've gone through every switch and tweaked/adjusted/shimmed/bent them to no avail. What's strange is there seems to be a pattern - after a duplexed job, the following job seems to jam in the exact same spot every time - the seperator page for the 2nd job stops in the finisher just before the exit, the preceding sheet is entering the bridge and the last is just at the registration. I don't believe it's a switch as the job will always complete after clearing it and it seems to only occur in certain circumstances.
The customer hates this model and I'm leaning that way. They ordered 5502's which they demoed for several months but the 5503 was substituted due to production changeover. This thing is flimsy and not very robust considering that it has to cover from 30 to 60 ppm with this engine.

Oh, and the 3rd one has had several J163(?) jams - Data error jams! What the hell is that!

[dfs]

Hi guys

had this issue yesterday the log data shows sc899 and sc990 mpc5503

It ended up being the postscript was in slot 2 service slot not slot 1

trev

[blee]

Just got off the phone with Ricoh support about a C4502 and I know its not exactly the same machine but I thought I would throw my two cents in. They say SC899 can be caused my print jobs from Internet Explorer. My machine would throw the code with ANY print job from IE. Chrome, Firefox and other Browsers don't seem to be affected. They are working on the issue. Sounds like a firmware update soon.

[Cipher]

SC899

Software performance error (signal reception end)

Occurs when an internal program behaves abnormally.


We are aware certain print jobs stuck in the print queue can continuously trigger SC899 until manually cleared.
Printer firmware updates for various models have already been released to fix the known occurrences.

With that said SC899 in my opinion is more of an general code where the root cause can vary.
99% of the time the fix is going to be in the way of a (patch) firmware update.
So if you get on-going SC899 problem after updating the firmware to the latest versions you should log a support ticket with Ricoh and supply as much detailed information as you can.
Help them, help us.

[Cipher]

Hi guys

had this issue yesterday the log data shows sc899 and sc990 mpc5503

It ended up being the postscript was in slot 2 service slot not slot 1

trev

A simple solution, but it's still annoying as it shouldn't of really been a problem in the first place.
Why wouldn't you run the PS3 SD card from any vacant SD card slot.

[ptrflrs]

new firmware out, some as recent as today for this so-far underwhelming series. will it be another flop like the XX02 models?

22188

[ptrflrs]

Another tech called in to ricoh tech support for sc899 on ac430 printer but was told this might work for other printers also, I haven't tried it:


Leave the network cable unplugged and restart to clear sc899.

Print configuration page.

Do a memory clear for printer (8) and ncs (11) in sm5801-8 and 11

Clear the printer queue on the server or pc(s).

Reboot the machine and enter all the network settings that got cleared.

Reboot the machine with the network cable connected and then send a print job.

Test with the same file that caused sc899 if possible.

[johnyb]

I thought I would share my experiences on the sc899 issues..
When SC899 occurs if you look st the detailed SC info ,with the file string it will give you a clue where to go and what is causing it...you may need to google the filename etc, but for example it may say filename xxxxxxxpclxx so then you know it is a pcl error. ...
I have cured various isc899 ssues and the following have been a causes...
Machine on dhcp, set to static.
Dns server set wrong.
Smtp admin email account wrong info.
PCL errors.
Time server setting, only showing when scan to smb.
Fax (firmware).
Scanning to smb server name rather than the ip.
Unused protocols on.

Basically it needs a bit of investigation on the engineers part and trial and error afterwards to find the fault but essentially it can be anything that is software related.
It would be a lot more helpfull if Ricoh produced a subcode and reference to what the fault is, rather than letting us fond our way in the dark.

Hope this all helps

[slimslob]

new firmware out, some as recent as today for this so-far underwhelming series. will it be another flop like the XX02 models?

22188

Ricoh has actually put out 28 different firmware update since the last time they updated the firmware history. It would be nice to know what they corrected.

[Choro1dal]

As of the 26/09/2013 the following firmware updates have been applied to the MP C5503 for SC 899 issues.

System/Copy Version 1.09 (SC899 issue update applied from version 1.08)
FCU Version 5.00.01
Java Version 11.12.01
Network Docbox Version 1.01
Network Support Version 12.63.5

[dmen]

My opinion is that SC899 codes are the new data light blinking continuously. We used to be able to tell the customer it was a corrupt file. Now the copier flashes a code and the customer thinks there is a problem with their copier. Case in point: My customer has 2 MP6002 and MP6000 and when printing the file to MP 6002 the copier throws a SC899 code. When printing to the 6000 the copier data light continues to blink with no error code. I tried the same file on my CLP 27dn and the data light blinks until the file is remove from the printer queue. Most SC899 codes are from files that are emails, printing from the internet or applications like Indesign and Photoshop. Oh, the file prints fine on the HP. Very frustrating.

[Oze]

Received a bulletin from Ricoh today advising firmware update for this issue.

[dmen]

Thanks, went to rfg esource and found that firmware was released yesterday. Also I found that in the print driver if you change true type font to bit map will help if the customer is not to picky about the quality. When using iDesign we changed the document format to bitmap. When changing application format to bitmap the job takes longer to rip and the quality is acceptable. Now time to update firmware.

[tcs04]

We now have the latest net support firmware on test with the machines in my original post.
Since the issue tends to occur on the weekend we should know if it works next week.

[alliance1]

Here we go again!

Just heard we delivered 2 MPC3003 and 4 MPC5503 machines in 1 customer.

Only 2 powered up for now (1 of each).

BOTH displayed SC990 (SC899 in background) over the weekend.

No Bulletins / firmware upgrades on My-Ricoh (Yet)

As far as I'm aware they don't have fax installed (To be confirmed).

New firmware posted last week 10/2013 fixes these issues.

[slimslob]

Was just working on a MPC 6003 today that was getting SC 899. Downloaded latest firmware this morning and upgraded.the 6003. SC 899 still occurred on power up after upgrading when the data in light came on. Powered off and back on and SC did not occur. When data light started blinking, went to printer function. One print job was listed and the status was processing. Nothing printed. Checked job details and found that the job was a web page (.php extension). IT person back in Bakersfield that I usually work and usually will take care something like this herself in a matter of minutes was on vacation this week. The other local IT was going to contact corporate IT to clear the job from the server. After waiting about 30 minutes, we found the computer (and person) that the job originated from. When first attempt to delete the job justed a status on the computer of deleting, I turned the 6003 off and disconnected it from the network. After about 30 seconds, the job disappeared from the queue. Powered the 6003 back on and reconnected to network. All is fine now.

[dmen]

Yes, Your problem is going for now until someone else prints a file that the Ricoh copiers do not like. The SC 899 seams to be happening more often than ever. I just had the same issue on a MP 6002 and MP 8001 in the same office. I did not check the full extention of the file, but it was a long string coming from a web site. I am instructing my customer when printing from the internet to select bitmap printing instead of true type font from the properties of the print driver or convert it to a PDF than print the file.

[Dreama]

absolutely MUST have the LATEST Firmware and also JAVA - dont skimp, DO them ALL.


I have just had this on a brand new MPC5503 - SC 899 about 1-2 minutes after power on, stand alone, not connected to anything. UPdated firmware, still there, then updated Java and fault went away.

Good Luck guys !!

[rhe]

hello friend
can i ask you procedure for java update for mpc 3003.
Thanks

[slimslob]

hello friend
can i ask you procedure for java update for mpc 3003.
Thanks

Don't add your questions to existing threads!! It is a good way to get ignored. Start a new thread.

[SargeNZ]

What is the meaning of life?

[anothertech]

We exist to rebuild MPc4502 fusers and to constantly update Ricoh Frimwar!

[Cipher]

What is the meaning of life?

Well...Meh tell you later.

[keith]

Here is how we fixed the 899 service code.

In the address bar type in the IP address of copier
Should come up with the Web Image Monitor
Login with user name and password that you or someone had created ( if no-one has changed these from the default, the user name will be admin and the password will be left blank)
Click on configuration tab
Click on the date and time tab
Change SNTP Polling Interval from Constant Intervals to When Printer ON
Hit OK
Click on Logout