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CompyTech
02-01-2014, 11:36 PM
We've got one rebooting on startup, after 3 seconds it cycles. We changed SSDB, fw. All was good for a week - problems back. Got another SSDB on order.

Looks like its a power/sleep mode issue. Which is what I suspected in the first place. The bulletin9103 was updated to change settings for power consumption in sleep mode, after we replaced the part.


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mascan42
02-01-2014, 11:47 PM
I had a customer that was complaining about this a couple of months ago, but I never saw it myself.

minimerlin
02-02-2014, 11:44 AM
We've got one rebooting on startup, after 3 seconds it cycles. We changed SSDB, fw. All was good for a week - problems back. Got another SSDB on order.

Looks like its a power/sleep mode issue. Which is what I suspected in the first place. The bulletin9103 was updated to change settings for power consumption in sleep mode, after we replaced the part.


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There is yet another Firmware version release for this E range...300+ bug fixes! C20- C8 is the latest.

EarthKmTech
02-02-2014, 01:07 PM
what in the hell! 300 more bug fixes?!

I knew E series stood for Extremely buggy but this is ridiculous . . .

saburnsjax
02-02-2014, 09:10 PM
Hi - not sure what specific model you are referring to, but we have a bizhub C654e and I can tell you from a user perspective I see the system reboot itself at least once if not multiple times a day with error code C-FC04. Very annoying.

wseyller
02-03-2014, 04:24 AM
We already do the power sleep setting recommended by KM by default anyway during shop setup. I had an issue with the rebooting too on a C364e one month after install. We replaced the copier for this customer . The second copier for this customer then had the same issue after another month. I replaced the SSD and did the special firmware as recommended by KM. I also installed a Fluke line monitor to make sure there is no power issues but all is good and left it there for over month. But it happened again. Third failure for the same customer. The tech that is handling the third failure fortunately I had a backup of the address book and account track data. I made sure to have a backup because twice I spent 2 hours typing all that shit in.

In this case the copier will reboot and stay on for less than 5 seconds and then reboot with this pattern over and over.

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Hansoon
02-03-2014, 06:10 AM
I have a rental customer insisting to have two new BH-552 monochrome's. Shall I keep it off a while and let them continue to use their still very good working old machines?

Their boss is a woman and the only reason for the change is that she finds the old equipment "yucky"

Hans

SmellsHot
02-03-2014, 11:27 AM
552's don't have all the issues the "e" series are having.....

Hansoon
02-03-2014, 12:17 PM
Sorry typo of course. The BH-552 is not available any more unfortunately. I meant the BH-554e. That's the one she want.

Hans

SmellsHot
02-03-2014, 12:41 PM
From what I'm hearing is that it's basically anything within the "e" series....

Hansoon
02-03-2014, 01:18 PM
The lady boss saw a brochure with the BH-554e and she became in love......

I told her about the problems but I'm afraid she will insist. I suggested to carry on 6 months with the good working old machines until de "e"-problems are solved but since she is the boss in that company and she already announced it to her staff............

Hans

copier tech
02-03-2014, 06:00 PM
Is it just the "e" models with all the issues? So the C284 is OK only the C284e has issues?

wseyller
02-03-2014, 07:08 PM
The lady boss saw a brochure with the BH-554e and she became in love......

I told her about the problems but I'm afraid she will insist. I suggested to carry on 6 months with the good working old machines until de "e"-problems are solved but since she is the boss in that company and she already announced it to her staff............

Hans

I wouldn't be discouraged from selling them. Not every one has the issue. The issues from what I see are small percentage compared to the population of these we have in the field but the problems are enough that it is of concern.

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minimerlin
02-03-2014, 07:27 PM
I wouldn't be discouraged from selling them. Not every one has the issue. The issues from what I see are small percentage compared to the population of these we have in the field but the problems are enough that it is of concern.

Sent from my DROID BIONIC using TapatalkThe latest firmware is available for the complete E series so should be applied asap.

HoonBoy
02-03-2014, 08:13 PM
Yes... Unfortunately the 4th machine in 2 weeks time now with SSD problem... All C284e machines were the new type with single beam laser-units with GD1-A9 firmware installed.... Could someone share the release notes of the new C8 firmware, it's not available yet in my language...

CompyTech
02-03-2014, 08:20 PM
I wouldn't be discouraged from selling them. Not every one has the issue. The issues from what I see are small percentage compared to the population of these we have in the field but the problems are enough that it is of concern.

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This.

We only have one with this problem. But we have a handful in the field(knock on wood) with no issue. According to the bulletin, fw should be released in a few days to correct the problem.

wseyller
02-03-2014, 09:55 PM
There is yet another Firmware version release for this E range...300+ bug fixes! C20- C8 is the latest.

I don't see this firmware here in the US. Also I usually get information emailed direct from KM when they release these things. What site do you see such firmware.

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copier tech
02-04-2014, 06:09 AM
This is the latest FW version in The UK as of 27 Jan 2014, G20-C8, having a read I see it does address many issues.


23788

Phrag
02-04-2014, 06:44 AM
This.

We only have one with this problem. But we have a handful in the field(knock on wood) with no issue. According to the bulletin, fw should be released in a few days to correct the problem.

I can confirm this. We have rolled out a large number of e machines ranging from C224e to C654e. We've had a handful that have either had "preparing scan/fax" message never dissapearing, but that's about it. None of ours have had SSD boards fail yet (knock on wood).

B0265
02-04-2014, 08:26 AM
We've had a handful that have either had "preparing scan/fax" message never dissapearing, but that's about it.

How did you solve this? We have one doing this, so far we have tried FW and replaced the HDD.

HoonBoy
02-04-2014, 09:42 AM
This is the latest FW version in The UK as of 27 Jan 2014, G20-C8, having a read I see it does address many issues.


23788

Cheers!

faultman
02-04-2014, 01:34 PM
i had three of these fail yesterday :-(
i'm told the latest f/w does not fix the boot up/cycling issue.......but something is on its way

ni311
02-05-2014, 05:34 AM
How did you solve this? We have one doing this, so far we have tried FW and replaced the HDD.

Read this post, it might help you:
http://www.copytechnet.com/forums/showthread.php/85360-Error-code-C-D012-on-C654e

HoonBoy
02-05-2014, 04:28 PM
We've got one rebooting on startup, after 3 seconds it cycles. We changed SSDB, fw. All was good for a week - problems back. Got another SSDB on order.

Looks like its a power/sleep mode issue. Which is what I suspected in the first place. The bulletin9103 was updated to change settings for power consumption in sleep mode, after we replaced the part.


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Could you share the bulletin 9103 please, i can't find it in our
database.. Thanks in advance.

wseyller
02-06-2014, 02:27 AM
Could you share the bulletin 9103 please, i can't find it in our
database.. Thanks in advance.

This is the last one KM sent me notification about. It was revised several times.

https://drive.google.com/file/d/0BzMJvNl_cG9KVGxYX2J4SVF2Z2c/edit?usp=sharing

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CompyTech
02-12-2014, 05:09 PM
New bulletin 9132 is out(replaces 9103). Addresses the issue with a firmware tool that updates SSD board, and or tells you to replace board. All new machines shipped as of 2/10/14 should have updated SSDB on machine (blue dot on side, white dot on board).

We shall see I guess.

HoonBoy
02-12-2014, 05:15 PM
New bulletin 9132 is out(replaces 9103). Addresses the issue with a firmware tool that updates SSD board, and or tells you to replace board. All new machines shipped as of 2/10/14 should have updated SSDB on machine (blue dot on side, white dot on board).

We shall see I guess.


Let's hope so! Tool already available? Could you share bulletin please? Thank you for the info!

CompyTech
02-12-2014, 05:35 PM
Let's hope so! Tool already available? Could you share bulletin please? Thank you for the info!

Sure here's the bulletin. I've uploaded it to a zip file.

HoonBoy
02-12-2014, 07:58 PM
Thank you! SSD Board Firmware Tool already available for download? Want to do this before machine leave our warehouse...

wseyller
02-12-2014, 10:05 PM
Thank you! SSD Board Firmware Tool already available for download? Want to do this before machine leave our warehouse...


I noticed that they do have the ssd firmware tool. Also they added a new base firmware today as well, G00-C8 which I'm sure is similar to the one that the UK already has.

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copier tech
02-13-2014, 08:25 AM
I can't see the SSD f/w tool on the UK KM site yet, but latest f/w is 27th Jan

kingarthur
02-13-2014, 08:46 AM
I can't see the SSD f/w tool on the UK KM site yet, but latest f/w is 27th Jan

I downloaded it from the OCP (KNOVA) yesterday

tech51
02-13-2014, 07:55 PM
Important to note this is firmware for the SSD only. It does not update any other boards and the normal firmware does not have this fix incorporated into it. So the SSD and the machine firmware has to be done separately.
Also this is preventative only and will not fix a faulty SSD.
Thought I should clarify this. Cheers....

dobedobedo
02-14-2014, 05:20 AM
Important to note this is firmware for the SSD only. It does not update any other boards and the normal firmware does not have this fix incorporated into it. So the SSD and the machine firmware has to be done separately.
Also this is preventative only and will not fix a faulty SSD.
Thought I should clarify this. Cheers....


I had one I had to deal with. If you have one thats constantly rebooting, this is how to resolve it, Replaced the SSD board with a new one, put in flash drive that had the updated MFP firmware. Once it updated, put in the SSD tool, once it updated. Problem solved!!!!

If you have a series E that isnt constantly rebooting. Turn off machine, put in SSD tool, update it. Once updated, put in flash drive of updated MFP firmware, to prevent it from constantly rebooting, and thats it. Good luck!

emujo
02-14-2014, 10:43 PM
KM released the new firmware (C8) and the SSD Board update (6.03). I did 3 of these updates today and all went well, but, be advised, the new firmware updates the maintenance version to ver 5. If you change this using the soft switches, the 3.1.1.X drivers will no longer communicate properly and must be updated to 4.1.1.X. New drivers are also on the KM website. Emujo

wseyller
02-14-2014, 11:45 PM
I noticed there was a revision to the 9132 was update to be more clear on the instructions. Pages 5-7 changed.

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CompyTech
02-15-2014, 01:19 AM
I noticed there was a revision to the 9132 was update to be more clear on the instructions. Pages 5-7 changed.

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Skimmed it this afternoon, after we updated one in the shop. AFAIK looks like its the same steps, just in a reverse order.

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Timbo
02-26-2014, 05:37 PM
KM released the new firmware (C8) and the SSD Board update (6.03). I did 3 of these updates today and all went well, but, be advised, the new firmware updates the maintenance version to ver 5. If you change this using the soft switches, the 3.1.1.X drivers will no longer communicate properly and must be updated to 4.1.1.X. New drivers are also on the KM website. Emujo

Hi there, what is your experience with these updates so far? I've done several but have three devices still exhibiting the not waking from sleep mode when printing (a full power cycle is required to output the job) despiteall having G20-C8, SSD FW tool, Switch 25 flicking to version 5, Ver 4.1.1 drivers and in one case a new HDD, all to no avail.

Also has anyone spotted that since the Ver 6.03 SSD FW, if you do an SSD pattern check in "Self Diagnostic" it will now NG, whereas before the U/G it would return a result of "OK".

Any help very much appreciated!

habik
02-26-2014, 08:20 PM
The lady boss saw a brochure with the BH-554e and she became in love......

I told her about the problems but I'm afraid she will insist. I suggested to carry on 6 months with the good working old machines until de "e"-problems are solved but since she is the boss in that company and she already announced it to her staff............

Hans


If you don't want to I will sell them :) Hope you have the machines in place with SSD FW v 6.03 in place

HoonBoy
02-26-2014, 08:26 PM
Hi there, what is your experience with these updates so far? I've done several but have three devices still exhibiting the not waking from sleep mode when printing (a full power cycle is required to output the job) despiteall having G20-C8, SSD FW tool, Switch 25 flicking to version 5, Ver 4.1.1 drivers and in one case a new HDD, all to no avail.

Also has anyone spotted that since the Ver 6.03 SSD FW, if you do an SSD pattern check in "Self Diagnostic" it will now NG, whereas before the U/G it would return a result of "OK".

Any help very much appreciated!


Do you have all the weektimer settings set too off? Still did not try the new firmware...

I already had a NG on the SSD pattern check just after replacing a SSD (before and after SSD firmware update)... Still did not give any problems... Yet...

habik
02-26-2014, 08:33 PM
Hi there, what is your experience with these updates so far? I've done several but have three devices still exhibiting the not waking from sleep mode when printing (a full power cycle is required to output the job) despiteall having G20-C8, SSD FW tool, Switch 25 flicking to version 5, Ver 4.1.1 drivers and in one case a new HDD, all to no avail.

Also has anyone spotted that since the Ver 6.03 SSD FW, if you do an SSD pattern check in "Self Diagnostic" it will now NG, whereas before the U/G it would return a result of "OK".

Any help very much appreciated!


Luckily we had only one machine with No boot on arrival about a month ago without Blue Dot! And it was SSDB. Had a techrep in house and swapped the SSD did the FW's that was it, I wasn't present during the full procedure. I did update all machines in the field to SSD v6.03 and all good so far. Touch wood!

Synaux
02-27-2014, 04:31 AM
Luckily we had only one machine with No boot on arrival about a month ago without Blue Dot! And it was SSDB. Had a techrep in house and swapped the SSD did the FW's that was it, I wasn't present during the full procedure. I did update all machines in the field to SSD v6.03 and all good so far. Touch wood!

Be careful whose wood you be touchin ;)

habik
02-27-2014, 07:49 AM
? Sorry, I did not get that one?


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Timbo
02-27-2014, 08:51 AM
Hmm, I'm feeling like the only tech out there with this ongoing problem at the moment! Thanks for your replies anyway.

As for Weekly timer, I had turned that and Power save off on one particular customer, but they are specialists in energy conservation and picked up on the fact that their machine had stopped going into sleep and demanded it be turned back on. Alas, despite it being on G20-C8, Version 5, SSD FW 6.03, it still doesn't print from sleep until a reboot now that I've had to turn all that back on.

Having a meeting with our area Tech Specialist today so hoping for some answers - I will post up anything I get.

Timbo

CompyTech
02-27-2014, 12:01 PM
? Sorry, I did not get that one?


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It was a penis joke. Those of us with our minds in the gutter, went there straight away.

As far as the topic goes, we updated one machine so far in shop with no issues.

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saburnsjax
02-27-2014, 12:24 PM
Hmm, I'm feeling like the only tech out there with this ongoing problem at the moment! Thanks for your replies anyway.



Not a tech (and I didn't play one on TV)... but we are still seeing this every. single. day. Sometimes multiple times per day if the printer goes into sleep mode. Our techs want to attribute it to some sort of electrical line problem. But I have 4 other printers on the same circuit, 1 of which also has a Fiery (Ricoh), and none of them exhibit any rebooting issues.

It doesn't happen if we walk up to do copies, only when we print through the Fiery.

I haven't tried just printing directly to the unit to see if it happens, I do have the print drivers set up to print directly, I just usually use the Fiery.

pepper38_cnd
03-01-2014, 02:20 PM
This is a known issue which has been addressed by KM see Technical Bulletin 9132

mascan42
03-01-2014, 05:20 PM
This is a known issue which has been addressed by KM see Technical Bulletin 9132

Don't forget that this bulletin has been revised about half a dozen times in the past month. Check for the latest version.

Hansoon
03-01-2014, 06:35 PM
Anybody having this bulletin for a Lone Indy please?

Hans

copier tech
03-02-2014, 10:02 AM
24198

This is the latest as of 7th February

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