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geemcdoo
06-12-2014, 09:52 AM
Hi Guys

We have a customer with all lights on solid and a blank display. Apparently there was a power cut in a thunder storm. I'm sure something has been fried, any ideas where to start with this one?

Thanks

Gaffers01
06-12-2014, 10:25 AM
Sounds like NVram problem, i think there is a Firmware reset for tthe NVram on the tech website.

rrrohan
06-12-2014, 10:41 AM
What model?

rrrohan
06-12-2014, 10:42 AM
Sorry C451, def sound like RAM

tervel12
06-12-2014, 02:30 PM
Sorry C451, def sound like RAM
I agree. I just had a c550 where the customer experienced a power outage during a storm and the copier would not come back on when power returned. Turned out to be the RAM. I replaced both sticks and it booted right up.

Good luck.

geemcdoo
06-12-2014, 04:18 PM
Thanks Guys

I will replace the NVRAM sticks in the morning and post the outcome.

Thanks Again

geemcdoo
06-13-2014, 03:10 PM
It was indeed the NVRAM, thanks guys.

tervel12
06-13-2014, 04:01 PM
It was indeed the NVRAM, thanks guys.

Was it the NVRAM or was it the memory sticks (2X512MB sticks of SODIMM RAM)? Big difference.

geemcdoo
06-13-2014, 04:13 PM
Was it the NVRAM or was it the memory sticks (2X512MB sticks of SODIMM RAM)? Big difference.


Sorry my bad, it was the memory sticks.

tervel12
06-13-2014, 04:19 PM
Good to know, thanks for the feedback!

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