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jonpaul
08-21-2014, 12:18 PM
We updated firmware and scanner came up with download NG.It then threw code CC152 what gives?

copier tech
08-21-2014, 12:29 PM
Sounds like your firmware was corrupt, download it again then flash the firmware again

copier addict
08-21-2014, 02:06 PM
Because of the earthquake/tsunami in Japan in 2011 the scanner board is different on some of this model. There is specific scanner firmware for this situation.
There is a serial# start point, but I don't know where it starts.
Hope this helps

laitang
08-21-2014, 04:25 PM
If “NG” appears on the control panel, indicating that rewriting has been unsuccessful (in which case the Start key lights up red), take the
following steps:
1. Perform the data rewriting procedure again.
2. If the procedure is abnormally terminated, change the USB memory for a new one and try another rewriting sequence.
3. If the procedure is still abnormally terminated, change the board that has caused “NG” and carry out data rewriting procedure. (this case is MFP board)

wseyller
08-22-2014, 03:55 AM
If it still don't work you can probably download an older firmware and just install only the scanner portion to get it back up and runner. This method has helped me before.

Las Kona
08-22-2014, 05:49 AM
Before upgrading firmware always check if you have that is to upgrade, meaning the software must be all be up to dated.

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