copycentre
09-01-2014, 09:59 AM
Hello,
We've got a C6000, and I'm trying to reset a fuser error code but can't get into service mode for some reason.
The machine start up screen shows the error code, so I press counter,stop,0,0,stop,0,1 as normal, it then says that it's changing into service mode, but every option is greyed out and inaccessible.
I know with the old C500s you could access the 2-5 service mode differently by holding down 2 & 5 when powering on; is there an equivalent with these machines?
I've tried fully powering down, waiting for a while, all the usual things. Am I missing something obvious?
Thank you in advance..
We've got a C6000, and I'm trying to reset a fuser error code but can't get into service mode for some reason.
The machine start up screen shows the error code, so I press counter,stop,0,0,stop,0,1 as normal, it then says that it's changing into service mode, but every option is greyed out and inaccessible.
I know with the old C500s you could access the 2-5 service mode differently by holding down 2 & 5 when powering on; is there an equivalent with these machines?
I've tried fully powering down, waiting for a while, all the usual things. Am I missing something obvious?
Thank you in advance..