scanning/fax strange issue bizhub c452

[JVC]

Hello

I have a Bizhub c452 that we just refurbed. I installed a fax and am having issues with the fax and scanning.

Faxing I can receive and if I dial with a hand set connected to the copier and press start when the connection is complete the fax will go through. If I try to dial from the screen I hear it trying to dial and end up with a failure.

Scanning I set up the scan to file the way I have in the past but the one touch never shows on the screen.

Any thoughts would be appreciated. I am 200 miles from the office and do not want to have to come back if possible.

[JVC]

Re: scanning/fax strange issue bizhub c452

I found the problem with the faxing. The dial type was not set correctly.

Do you need to put in a license to turn on scanning? If so that may be my problem.

[emujo]

Re: scanning/fax strange issue bizhub c452

no license required for scanning, but if authentication was enabled, you may have scanning prohibited for non authenticated users. If you can see the one touches in the address book through page scope, but not on the MFP control panel, then I would look here 1st. Emujo