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mearmi
02-17-2015, 07:53 PM
Konica Minolta C253 cannot send fax.

It shows transferring for long time (we waited for 25-30 minutes).

then we we have to delete the job as client has copy and print jobs.

please advise any default settings in service mode?

Thanks and regards

mearmi

copier tech
02-17-2015, 08:12 PM
Press hook, do you have a dial tone?

mearmi
02-17-2015, 08:25 PM
Press hook, do you have a dial tone?

Thanks for your reply.

yes there dial tone and we can hear fax tone from another end too. It scans and stay on transferring

wseyller
02-18-2015, 03:50 AM
Try a new phone cord. One with only two wires. Also bypass the surge if it runs through it.

Does it happens with certain numbers.

Turn on the line monitor and listen. Do you get a recording or hear anything strange.

Is this an analog line or running over fiber/voip

Try turning off ECM

Try lowering the baud rate.

If no go initialize the fax in service mode.

mearmi
02-18-2015, 12:47 PM
Try a new phone cord. One with only two wires. Also bypass the surge if it runs through it.

Does it happens with certain numbers.

Turn on the line monitor and listen. Do you get a recording or hear anything strange.

Is this an analog line or running over fiber/voip

Try turning off ECM

Try lowering the baud rate.

If no go initialize the fax in service mode.

Turned off ECM and lowered the baud rate.

it is working fine.

Thanks a lot

Mearmi

copier addict
02-18-2015, 09:47 PM
Is this a new fax install? Has it been working and the suddenly stopped?
Check that the marketing area is set properly.

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