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  1. #1
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    Brother HL-3170cdw fuser reset issue

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    Brother HL-3170cdw fuser reset issue

    Ok, so I replaced the fuser unit in this machine and now I can't reset the fuser count.
    Maybe I'm pushing the wrong buttons (hold down "ok" and the UP arrow, together to get to reset mode.
    Can only see Drum or Belt to reset. Fuser isn't an option.
    In the new fuser box, there is a paper saying "firmware update required after replacing fuser".
    Is this what's stopping me from finding the fuser reset option?
    Could I put the old fuser back in, just long enough to reset the fuser count, then put the new fuser in?
    or is there a different way into service mode to reset fuser count?

  2. #2
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    Re: Brother HL-3170cdw fuser reset issue

    Try this hope it works
    Fuser life reset instructions
    a. Press OK button, then GO button, next press UP (+) arrow button 4 timesNOTE: To enter the maintenance mode, you must press the GO button within 2 secondsafter pressing the OK button. Also, you need to press the Up arrow button within 2seconds after pressing the GO button.
    b. Press Up (+) or Down (-) arrow keys until display shows “Maintenance 88”
    c. Press OK button. “Reset-Fuser Unit” is displayed on the LCD
    d. Press OK “Reset-Fuser Unit OK?” is displayed on the LCD
    e. Press Ok to reset the fuser life.
    f.Press Cancel button return to initial state of maintenance mode.
    g. Press Up (+) or Down (-) arrow key until “Maintenance 99” is displayed.
    Press OK to exitmaintenance mode.

  3. #3
    Senior Tech 250+ Posts
    Brother HL-3170cdw fuser reset issue

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    Re: Brother HL-3170cdw fuser reset issue

    Quote Originally Posted by jermaine View Post
    Try this hope it works
    Fuser life reset instructions
    a. Press OK button, then GO button, next press UP (+) arrow button 4 timesNOTE: To enter the maintenance mode, you must press the GO button within 2 secondsafter pressing the OK button. Also, you need to press the Up arrow button within 2seconds after pressing the GO button.
    b. Press Up (+) or Down (-) arrow keys until display shows “Maintenance 88”
    c. Press OK button. “Reset-Fuser Unit” is displayed on the LCD
    d. Press OK “Reset-Fuser Unit OK?” is displayed on the LCD
    e. Press Ok to reset the fuser life.
    f.Press Cancel button return to initial state of maintenance mode.
    g. Press Up (+) or Down (-) arrow key until “Maintenance 99” is displayed.
    Press OK to exitmaintenance mode.
    Thank you, for this information.
    It did work! I found out you have to be really fast with pushing the up arrow 4 times. You have to get all 4 times in within the 2 seconds.
    Anyway it worked and I got it reset, thanks to you!

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