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Technician
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Brother 2820 error
screen reads "unable to print, refer to users guide" checked the guide, says power off/on. tried. let sit for a few hours. tried again. same thing. machine has only been in the field for a 3 weeks. any ideas?
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Trusted Tech
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you can try doing a reset by entering "menu/set" & "*2864" all within 2 secs. you should see "maintenance" on screen. if not, try entering code again. once in maint. mode, enter "91". should say "parameter init." enter "99" to exit. if there is a true problem, you should see some sort of code pop up.
hth,
ray
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Technician
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thanks, tried that. no help. kicks me back out to the same screen reading "unable to print"
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menu, * , 2,8,6,4 and then 82.. should give you error code log or list. then let us know...
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also check the back door to make sure the paper flag is not broken.
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or try service function 01 for full factory reset
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