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  1. #1
    Technician kmguy31's Avatar
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    Unhappy Brother 2820 error

    screen reads "unable to print, refer to users guide" checked the guide, says power off/on. tried. let sit for a few hours. tried again. same thing. machine has only been in the field for a 3 weeks. any ideas?


  2. #2
    Trusted Tech 50+ Posts
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    you can try doing a reset by entering "menu/set" & "*2864" all within 2 secs. you should see "maintenance" on screen. if not, try entering code again. once in maint. mode, enter "91". should say "parameter init." enter "99" to exit. if there is a true problem, you should see some sort of code pop up.

    hth,
    ray


  3. #3
    Technician kmguy31's Avatar
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    thanks, tried that. no help. kicks me back out to the same screen reading "unable to print"


  4. #4
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    menu, * , 2,8,6,4 and then 82.. should give you error code log or list. then let us know...


  5. #5
    Senior Tech 100+ Posts


    jtymabel's Avatar
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    also check the back door to make sure the paper flag is not broken.


  6. #6
    E Winter
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    or try service function 01 for full factory reset


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